KRISTEN FITZPATRICK
Matamoras,PA
Summary
Friendly, thorough, reliable Front Desk/appointment/insurance coordinator with EMR systems experience and exceptional administrative support and practice maintenance. Patient and practice focused team player, ensuring the best interests of both.
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Overview
16
16
years of professional experience
Work History
Front Desk Coordinator
Milford Smile Designs
02.2020 - Current
- Maintained accurate patient records by inputting and updating patient demographics and medical information electronic health record systems.
- Facilitated smooth patient flow by accurate appointment scheduling , check-in, insurance verification, and payment processing procedures.
- Verified insurance coverage and eligibility for dental services prior to scheduling appointments.
- Created and presented individualized treatment plans to patients.
- Dental claim review and submission.
Front Desk Medical Receptionist
Pediatric Practices NEPA
09.2017 - 02.2019
- Utilized EHR to input patient demographic and insurance information, of which was upgraded and implemented during my employment.
- Efficiently scheduled various appointment types accordingly to a number of Doctors and Nurses.
- Organized and supplied necessary documented information to patients.
Surgical/Front Desk
Simpson Oral and Maxillofacial Surgery
01.2009 - 08.2016
- Assisted oral surgeons in a multitude surgical procedures by learning and providing appropriate instruments at necessary times, intuitively, and by following close directions. Closely monitored/documented vital signs throughout.
- Properly sterilized, organized, and ordered surgical supplies needed for a streamlined practice.
- Provided thorough pre and post surgical instruction to patients in a compassionate way in which the patient could understand and feel at ease.
- Had a roll of administrative duties in addition to surgical, such as record keeping, scheduling appointments, verifying insurance and communicating with patients.
- Helped this practice in the implementation process from paper records/charting to EHR.
Education
Bachelor Of Arts - Social Work, Psychology, Sociology
06.2004
Skills
- Administrative Support
- Multi-Line Phone Systems
- EMR systems proficiency
- Credit and cash payments
- Appointment Scheduling
- Insurance verification
- Treatment planning
Timeline
Front Desk Coordinator - Milford Smile Designs
02.2020 - Current
Front Desk Medical Receptionist - Pediatric Practices NEPA
09.2017 - 02.2019
Surgical/Front Desk - Simpson Oral and Maxillofacial Surgery
01.2009 - 08.2016
SUNY College At Plattsburgh - Bachelor Of Arts, Social Work, Psychology, Sociology
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