KRISTEN FITZPATRICK

Matamoras,PA

Summary

Friendly, thorough, reliable Front Desk/appointment/insurance coordinator with EMR systems experience and exceptional administrative support and practice maintenance. Patient and practice focused team player, ensuring the best interests of both.

Overview

years of professional experience

Work History

Front Desk Coordinator

Milford Smile Designs

02.2020 - Current

Maintained accurate patient records by inputting and updating patient demographics and medical information electronic health record systems.
Facilitated smooth patient flow by accurate appointment scheduling , check-in, insurance verification, and payment processing procedures.
Verified insurance coverage and eligibility for dental services prior to scheduling appointments.
Created and presented individualized treatment plans to patients.
Dental claim review and submission.

Front Desk Medical Receptionist

Pediatric Practices NEPA

09.2017 - 02.2019

Utilized EHR to input patient demographic and insurance information, of which was upgraded and implemented during my employment.
Efficiently scheduled various appointment types accordingly to a number of Doctors and Nurses.
Organized and supplied necessary documented information to patients.

Surgical/Front Desk

Simpson Oral and Maxillofacial Surgery

01.2009 - 08.2016

Assisted oral surgeons in a multitude surgical procedures by learning and providing appropriate instruments at necessary times, intuitively, and by following close directions. Closely monitored/documented vital signs throughout.
Properly sterilized, organized, and ordered surgical supplies needed for a streamlined practice.
Provided thorough pre and post surgical instruction to patients in a compassionate way in which the patient could understand and feel at ease.
Had a roll of administrative duties in addition to surgical, such as record keeping, scheduling appointments, verifying insurance and communicating with patients.
Helped this practice in the implementation process from paper records/charting to EHR.

Education

Bachelor Of Arts - Social Work, Psychology, Sociology

SUNY College At Plattsburgh, Plattsburgh, NY

06.2004

Skills

Administrative Support
Multi-Line Phone Systems
EMR systems proficiency
Credit and cash payments

Appointment Scheduling
Insurance verification
Treatment planning

Timeline

Front Desk Coordinator - Milford Smile Designs

02.2020 - Current

Front Desk Medical Receptionist - Pediatric Practices NEPA

09.2017 - 02.2019

Surgical/Front Desk - Simpson Oral and Maxillofacial Surgery