Kristen L. Fleming
Little River Academy, River Academy,TX
Summary
Looking for the honor to advance my professional career in providing academy trainees with valuable training and tools to start or continue their career as a Telecommunications Officer as well as supervise, mentor, motivate, cultivate, and guide each so they can learn to provide service and care through quality professionalism with Williamson County Emergency Communications.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
Williamson County Emergency Communications
05.2015 - Current
- Answer multi-line landline or 911 answering system and accurately record all said information in a CAD software.
- Dispatch out appropriate emergency personnel and effectively keep radio communication while logging each unit's radio traffic.
- Maintain High Compliance quality control percentage in the IAED protocols for EMD, EFD, and EPD.
- Keep clear and detailed Daily Observation Reports for trainees as a Training Officer during an evaluation period.
- Observe, understand, and train based on an individual's learning style.
- Assist in developing different training tools to assist with lesson plans accommodating for different learning styles.
- Maintain multiple licenses and various certificates including, but not limited to, Master Telecommunications Officer, Emergency Dispatcher, Certified Training Officer, and Comm Center Supervisor.
Office Specialist Sr.
Travis County Sheriff’s Office
11.2013 - 05.2015
- Scheduled video visitation appointments between inmates and their family, friends, or official visitors.
- Maintained knowledge of fraudulent personal identification documentation and helped prevent fraud or illegal visitation.
- Maintained rules and regulations for all visitors and officers in front visitation and inside the video visitation room.
- Performed receptionist duties, answering the telephone, greeting the public, maintaining cleanliness, handling money and identification.
- Performed Notary work.
- Created training material for new employees and Officers as a guide to the position, how to work and troubleshoot the video visitation. Also created a Spanish cheat sheet so families visiting that did not speak English could get the same, efficient service.
Marine - Lance Corporal
United States Marine Corps
12.2008 - 05.2012
- Maintained multiple licenses, a secret security clearance, and advanced medical training to support various roles required while providing armed security and humitarian services.
- Motor Transport Operator – Supervise and Operate wheeled vehicles over all types of terrain to safely transport cargo, troops, and provide advanced mobility and support on all missions
- Performed operator level preventive maintenance and corrective maintenance on multiple vehicles to provide superior capability and reliable operation
- Educated in the rules, regulations, and certification of transportation for ammunition and HAZMAT materials on station and over public highways
- Oversaw the dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation personnel, equipment, and hazardous material
- Trained and mentored Marines on the accurate usage of the Transportation Capacity Planning Tool and In-House Dispatch Log allowing ease of tracking for all equipment, personnel, vehicle support requests, and dispatching procedures.
- Trained and Supervised NCOs (Cpl-Sgt) on the operation of a School Bus for the transportation of troops until completion of Class B license with Passenger Endorsement
- Trained NCOs and Officers on operation of equipment and other materials so they could supervise their Marines on the proper usage to maintain efficiency.
- Training NCO - Verified all Marine Corps training for the entire Logistics Company on Camp Johnson and ensured that it was up to date for permanent personnel and reported properly to determine deploying status of each Marine
- Developed a better check system utilizing Excel to ensure that we could quickly find the information on each Marine’s Training so that groups were enrolled for training, effectively increasing the percentage of Marines available to deploy
- Supervised and mentored young Marine students in Holding for Admin Separation to ensure duties were completed, good order and discipline was followed, and mental health maintained while they were processing out of the Marine Corps for behavioral and/or drug issues.
- Operated the Marine Corps Integrated Maintenance Management System for the entire base to ensure parts and equipment were ordered, vehicles and equipment maintained, and reports were delivered to the Base Commander about the deployable status for all equipment on base.
Education
Certificate - Communications Center Supervisor
APCO
Daytona Beach, FLCertificate - Certified Training Officer
APCO
Daytona Beach, FLCertificate - Advanced Emergency Dispatch
International Academies of Emergency Dispatch (IAED)
Salt Lake City, UTCertficate - ICS 100, ICS 200, ICS 700, ICS 800, TERT
Federal Emergency Management Agency (FEMA)
Washington, DCCertificate - Basic EMS Concepts of WMD Terrorism
Texas A&M Engineering Extension Service (TEEX)
Bryan, TXCertificate - Terrorism Awareness For Emergency First Responders
Texas A&M Engineering Extension Service (TEEX)
Bryan, TXCertificate - Marine Corps Dispatcher
Marine Corps Institute
Quantico, VADiploma - undefined
Smithville High School
Smithville, TexasSkills
- Customer Support
- Lesson Planning
- Student Engagement
- Creative Problem-Solving
- Employee Motivation
- Training and Mentoring
- Reporting and Analysis
- Quality Control
- Technical Knowledge
Certification
TCOLE Master Telecommunicator Operator License, IAED EMD-Q License (Expired)
Communications Supervisor Certificate
TERT Basic Certificate
TDD Certificate
TCIC/NCIC Certificate
CPR/AED Certificate
TCPR Certificate
Certified Training Officer Certificate
Mental Health First Aid Certificate
CJIS Certificate
Personally Identifiable Information Training
Anti-Terrorism and Force Protection Awareness Training
Notary Public (Expired)
Secret Security Clearance (Expired)
Combat Lifesaver
Basic SERE Training
Military Law
Additional Information
- Awards , 5year Williamson County Emergency Communications Service Award Multiple Awards for all 3 Disciplines for Highest Compliance in Agency for IAED Phoenix (Lifesaver) Award Good Conduct Medal Navy Unit Commendation Letter of Appreciation for Volunteer Service Community Service Award
Timeline
Telecommunications Specialist
Williamson County Emergency Communications
05.2015 - Current
Office Specialist Sr.
Travis County Sheriff’s Office
11.2013 - 05.2015
Marine - Lance Corporal
United States Marine Corps
12.2008 - 05.2012
Certificate - Communications Center Supervisor
APCO
Certificate - Certified Training Officer
APCO
Certificate - Advanced Emergency Dispatch
International Academies of Emergency Dispatch (IAED)
Certficate - ICS 100, ICS 200, ICS 700, ICS 800, TERT
Federal Emergency Management Agency (FEMA)
Certificate - Basic EMS Concepts of WMD Terrorism
Texas A&M Engineering Extension Service (TEEX)
Certificate - Terrorism Awareness For Emergency First Responders
Texas A&M Engineering Extension Service (TEEX)
Certificate - Marine Corps Dispatcher
Marine Corps Institute
Diploma - undefined
Smithville High School