Kristen Fritz
Tulsa ,OK
Summary
Adaptable and detail-oriented professional with extensive experience in records management, compliance, and customer service. Skilled at improving operational efficiency, streamlining processes, and fostering positive client relationships through clear communication and problem-solving. Highly organized, dependable, and committed to delivering excellent service in any setting.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Tulsa Dental Center
10.2024 - 08.2025
- Managed incoming calls to ensure efficient communication within the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Explained treatment choices to patients and helped determine best options.
- Communicated with insurance companies to verify coverage and obtain authorizations for treatments and procedures.
Patient Care Coordinator
Affordable Dentures & Implants
01.2022 - 10.2024
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Treatment planning and treatment presentation to patients
- Knowledge in Dentrix Software
Assistant Director
Playtime Plus
08.2016 - 05.2021
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
In Home Daycare
2 Cool 4 School
10.2007 - 10.2008
Vet Technician
Creekside Pet Care Center
06.2005 - 08.2007
Front Desk Receptionist
Creekside Pet Care Center
01.2005 - 06.2005
Kennel Manager
Creekside Pet Care Center
01.2004 - 01.2005
Kennel Worker
Creekside Pet Care Center
03.2003 - 01.2004
Education
High School Diploma -
Keller High Scool
05.2004
Skills
- Medical record requests
- Healthcare documentation
- Administrative supervision
- Record keeping
- Electronic charting
- Patient care coordination
- Insurance billing
- Taking X-rays
- Dental staff assistance
- CPR/First aid training and certification
Certification
Dental Assistant License
CPR certified
Radiation safety permit
Software
Dentrix software
Timeline
Patient Care Coordinator
Tulsa Dental Center
10.2024 - 08.2025
Patient Care Coordinator
Affordable Dentures & Implants
01.2022 - 10.2024
Assistant Director
Playtime Plus
08.2016 - 05.2021
In Home Daycare
2 Cool 4 School
10.2007 - 10.2008
Vet Technician
Creekside Pet Care Center
06.2005 - 08.2007
Front Desk Receptionist
Creekside Pet Care Center
01.2005 - 06.2005
Kennel Manager
Creekside Pet Care Center
01.2004 - 01.2005
Kennel Worker
Creekside Pet Care Center
03.2003 - 01.2004
High School Diploma -
Keller High Scool