Kristen Fritz
Mechanicsburg,PA
Summary
A professional background with proven leadership skills, strategic initiative drive, and operational excellence. Excels in fostering team collaboration, ensuring alignment with organizational goals and adaptability to evolving needs. Expertise in resource management, conflict resolution, and cultivating a high-performance culture. Known for reliability and results-driven approach in high-stakes environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Director
UPMC Harrisburg Hospital
08.2023 - Current
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Served as a liaison between unit staff members and hospital leadership to ensure timely information sharing on organizational changes or updates.
- Implemented innovative strategies for enhancing workflow efficiency that led to reduced wait times for patients during peak hours.
- Enhanced patient care quality by implementing evidence-based practices and protocols.
- Mentored new team members, guiding them through orientation processes and providing ongoing support as they acclimated to the unit.
- Established team priorities, maintained schedules and monitored performance of 65 direct reports.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Regional Director of Centralized Admissions
Panacea
01.2020 - 08.2023
- Manage liaisons and admissions departments of four nursing facilities
- Census management and collaboration with each facility administrator
- Clinical review and coordination of new referrals; hospital account management of primary and secondary market hospitals
Senior Clinical Liaison
Select Medical
06.2019 - 01.2020
- Collaborative management of clinical liaisons & admissions department
- Effective communication with referring physicians, care management, and patients/families
- Coverage of and marketing to multiple hospital systems, building relationships, and providing education to various levels of care providers
- Promoted positive patient outcomes by identifying potential barriers to recovery and addressing them proactively with the treatment team.
RN Clinical Liaison
Select Medical
07.2016 - 06.2019
- Marketing to referral sources & providing education and training
- Building strong relationships with medical teams & care management staff
- Utilizing ICU background and critical thinking skills to effectively assess appropriate admission criteria
Registered Nurse-Cardiothoracic & Medical/Staff Nurse, Surgical Intensive Care Unit
Pinnacle Health Systems
05.2014 - 10.2016
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Educated family members and caregivers on patient care instructions.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Multi-tasking in high stress environment
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Education
Bachelor of Science - Nursing
Frostburg State University
Frostburg, MD01.2016
Associate of Science - Nursing
Hagerstown Community College
Hagerstown, MD01.2013
Bachelor of Science - Exercise Science
Shippensburg University
Shippensburg, PA01.2010
Skills
- Operations Management
- Payroll
- Teamwork and Collaboration
- Multitasking Abilities, Attention to Detail
- Adaptability and Flexibility
- Problem-solving abilities
- Team Leadership & Collaboration
- Recruitment, Training, Development, Retention
- Managing Operations and Efficiency
- Infection Control
- Policy Implementation
- Staff Scheduling
Certification
- Pennsylvania RN License
- BLS Certification
References
Professional references available upon request.
Timeline
Unit Director
UPMC Harrisburg Hospital
08.2023 - Current
Regional Director of Centralized Admissions
Panacea
01.2020 - 08.2023
Senior Clinical Liaison
Select Medical
06.2019 - 01.2020
RN Clinical Liaison
Select Medical
07.2016 - 06.2019
Registered Nurse-Cardiothoracic & Medical/Staff Nurse, Surgical Intensive Care Unit
Pinnacle Health Systems
05.2014 - 10.2016
- Pennsylvania RN License
- BLS Certification
Bachelor of Science - Nursing
Frostburg State University
Associate of Science - Nursing
Hagerstown Community College
Bachelor of Science - Exercise Science
Shippensburg University
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