Kristen Gesch
Taylor
Summary
Dynamic Shift Lead at Pilot Flying J Travel Center with a strong focus on customer service and employee training. Proven ability to motivate teams and ensure workplace safety while maintaining accurate cash handling procedures. Skilled in conflict resolution and problem-solving, consistently enhancing guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Lead
Pilot Flying J Travel Center
03.2023 - Current
- Completed store end of day paperwork
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures,
- ensuring accuracy and proper documentation at all times.
Education
Diploma -
Lincoln Park Highschool
Lincoln Park, MI06.2016
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Work delegation
- Sales proficiency
- Coaching and mentoring
- Quality control
- Positive attitude
- Cash handling
- Problem-solving
- Strong verbal and written communication
- POS system operation
- Flexible schedule
- Sales and upselling
- Shift paperwork completion
Timeline
Shift Lead
Pilot Flying J Travel Center
03.2023 - Current
Diploma -
Lincoln Park Highschool
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