Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Hazely

Corona,CA

Summary

Detail-oriented and compassionate Customer Service Representative with experience supporting daily operations in a senior living community. Skilled in providing excellent customer service, managing front desk responsibilities, and maintaining professionalism while assisting residents, families, staff, and visitors. Experienced in handling multi-line phone systems, scheduling appointments, coordinating services, and performing administrative and clerical tasks with accuracy and confidentiality. Known for strong communication skills, flexibility, and the ability to efficiently manage multiple responsibilities in a fast-paced environment while creating a welcoming and supportive atmosphere.

Overview

2
2
years of professional experience

Work History

Front desk Receptionist

Vista Corona Senior Living
08.2024 - Current
  • Greet and assist residents, families, visitors, and vendors with professionalism
  • Answer and direct incoming calls, messages, and inquiries to appropriate staff members.
  • Schedule appointments and coordinate transportation or facility services for residents.
  • Maintain visitor logs and ensure security procedures were followed at all times.
  • Provide administrative support to nursing and management staff, including filing, data entry, and handling sensitive documentation.
  • Demonstrate flexibility when addressing various member issues and needs related to operations and member services
  • Performed related clerical duties, including direct booking and copying.
  • Provides resident information to family members, following established community confidentiality guidelines

Newsroom Shadowing Experience

KCAL CHANNEL 9
03.2025 - 05.2025
  • Shadowed professional news anchor during live broadcasts, gaining insights into newsroom operations.
  • Observed editorial meetings, contributing to understanding of production coordination and news-gathering processes.
  • Gained hands-on experience with teleprompter usage, segment timing, and broadcast scripting for live broadcasts.

Education

Norco College
Norco, CA
02.2026

High school diploma -

Santiago High school
Corona, CA
05.2024

Skills

  • Customer service
  • POS systems
  • Cash handling
  • Data entry
  • Microsoft excel
  • Microsoft outlook

Timeline

Newsroom Shadowing Experience

KCAL CHANNEL 9
03.2025 - 05.2025

Front desk Receptionist

Vista Corona Senior Living
08.2024 - Current

Norco College

High school diploma -

Santiago High school
Kristen Hazely