Kristen Hover
Retail
Hammond,LA
Summary
Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
7
7
years of professional experience
Work History
Sales Associate
Perfectly Fit
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure appealing store presentation.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Collaborated with team members to achieve sales goals and maintain inventory levels.
- Learned product features and benefits to provide informed recommendations to customers.
- Monitored stock levels and reported discrepancies to ensure inventory accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Playologist
Louisiana Children's Discovery Center
01.2020 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained a safe play area for all children.
- Kept the museum clean and sanitary for all guests.
- Promoted imagination by showing children different ways to play with exhibits.
Personal Shopper
Instacart
09.2018 - 01.2020
- Selected, packed, and delivered grocery orders with accuracy and attention to customers preferences.
- Provided excellent customer service by communicating with customers in real time to ensure satisfaction.
- Managed multiple orders efficiently while meeting tight delivery deadlines.
- Utilized time management and organizational skills to maximize productivity during peak hours.
Education
Associate of Science - Computer Networking
ITT Technical Institute
St. Rose, LA10-2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Product sales
- POS system operation
Timeline
Sales Associate
Perfectly Fit
01.2025 - Current
Playologist
Louisiana Children's Discovery Center
01.2020 - 01.2025
Personal Shopper
Instacart
09.2018 - 01.2020
Associate of Science - Computer Networking
ITT Technical Institute
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