Kristen Johnson
West Palm Beach,Florida
Summary
Experienced Customer Support Specialist with a proven track record of enhancing customer satisfaction and optimizing resolution times. Acknowledged for outstanding performance and attaining a notable customer satisfaction rating at Previous Employer. Proficient in CRM software and adept at fostering effective team collaboration, consistently excelling in problem resolution and communication.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Florida Window and Door
Lake worth
06.2023 - Current
- - Responded to customer inquiries via phone, email, chat, and social media, resolving issues in a timely manner.
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Collaborated with team members and other departments to address complex customer issues.
- Provided feedback to management on customer service trends and potential areas for improvement.
Bookkeeper
Hunks Junk Removal
West Palm Beach, FL
03.2023 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
CUSTOMER SUPPORT SPECIALIST
DirectTV
West Palm Beach, FL
08.2022 - 06.2023
- Handled high-volume customer inquiries and provided accurate information about products and services.
- Implemented effective solutions to resolve customer complaints, resulting in increased customer loyalty.
- Conducted follow-up calls to ensure customer issues were resolved satisfactorily.
- Participated in training sessions to stay updated on new products and company policies.
- Recognized for exceptional performance
Education
Diploma -
Palm beach lake's community high school
West palm beach, FloridaSkills
- Customer Support
- Problem Resolution
- Communication Skills
- Time Management
- Remote Work Proficiency
- CRM Software
- Multitasking
- Team Collaboration
- Invoice Processing
- Bank Statement Reconciliation
- Financial Reporting
- Data inputting
- Spreadsheet tracking
- Customer Relations
- Sheet balancing
- Business Development
- Attention to Detail
- Microsoft Office
- Data Entry
- Bill Payment and Recordkeeping
- Handling Confidential Materials
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Florida Window and Door
06.2023 - Current
Bookkeeper
Hunks Junk Removal
03.2023 - Current
CUSTOMER SUPPORT SPECIALIST
DirectTV
08.2022 - 06.2023
Diploma -
Palm beach lake's community high school