Kristen Kino
Honolulu,HI
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Preschool Open Doors Administrative Assistant
Patch
Honolulu, Hawaii
06.2024 - Current
- Provided administrative support to the executive team.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled extensive volumes of registration forms via various channels
- Processing of registration forms and documentation
- Maintained precise records of incoming and outgoing documents
- Provided customer support through telephone communication
- Organized and archived important documents
- Supervised mail collection and distribution
- Mentored newcomers after joining
Scheduling Coordinator
Pacific Maxillofacial Center
Honolulu, Hawaii
05.2022 - 06.2024
- Ensured smooth check-in and check-out processes for patients
- Ensured accurate entry of patient information into the system
- Monitoring and distributing mail, incoming messages, emails, and faxes.
- Handling call inquiries and setting up appointments
- Manage intake of referrals, x-rays and documentation.
- Processed and distributed health clearance documents.
- Reviewed and confirmed patients' treatment plans
- Handled financial transactions accurately.
- Reviewed and processed insurance documentation
- Updated scheduling system based on patient rescheduling and cancellations.
- Monthly cleaning of office and monitor supplies that need to be ordered.
- Ensured thorough communication between administrative staff and medical professionals regarding patient issues
Dental Assistant / Treatment Planner / Assistant Manager
Kaimuki Dental Group
Honolulu, HI
06.2011 - 04.2024
- Confirmation of all dental appointments, checking on insurance coverage, filing charts
- Greeting/checking in of patients
- Covid 19 Screenings
- Checking out patients
- Process of payments made by patients
- Dentrix computer skills, Scheduling of appointments, scanning of documents and Perio charting
- Monitoring staff schedules, adjustments of the doctors and staff schedules if there are conflicts
- Closing of credit card and cash drawer at the end of day
- Preparation of end of day deposit
- Filling in for assistants when out sick or running late on procedures
- Submission of dental procedures for pre-authorizations, treatment planning of procedures and coordinating financial arrangements with patients
- Taking Inventory of supplies, restocking and ordering
- Greeting and preparing patients for dental procedures
- Setting up of operatories for multiple procedures
- Gently and skillfully take radiographs and 3D Cone beams
- Properly sterilized dental equipment and operatories in accordance with infection control policies
Dental Assistant
Dr. Gary Umeda
Honolulu
02.2004 - 12.2012
- Greeted and prepared patients for dental procedures
- Accurately collected and recorded medical and dental history and vital signs of patients
- Proficiently assisted the Doctor diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontal procedures
- Correctly arranged instrument trays prior to dental procedure and surgeries
- Charted conditions of decay and disease to prepare for diagnosis and treatment by the Doctor
- Assisted in surgery for implants and aid in regenerating bone and gum tissue
- Assisted in complex surgical extractions of partial and fully impacted teeth
- Delivered pre-operative and post operative care
- Properly sterilized dental equipment and operatories in accordance with infection control policies
- Operated x-ray machines and developed x-rays
- Managed emotional patient situations and responded promptly to patients needs
- Educated patients about proper oral hygiene and prevention of dental disease
- Took preliminary impressions for study models and occlusal registrations for mounting study casts
- Took full series of photos on patients for documentation
- Performed many laboratory functions such as preparing materials, models and sending out cases
- Routinely completed inventory, supply orders and restocked supplies
- Consistently followed protocol regarding infection control, functioning and sterilization of equipment, charting and emergencies
Education
High School Diploma -
Mckinley High School
Honolulu, HI01.1998
Skills
- Administrative Support
- Customer Service
- Mail handling
- Data Entry
- Letter preparation
- Cash Handling
- Financial record keeping
- Check processing
- Clerical Support
- Filing and scanning
- Workflow Optimization
- Documentation And Reporting
- Multi-Task Management
- Assistant Management Duties
- Treatment planning Coordinator
- Dentrix
- Dexis
- OSHA Training
- Insurance Verification
- Skilled in Restorative, Endo, Perio, Surgical and Implant procedures
- Inventory, Restocking and Ordering of Supplies
Certification
01/01/04, Certificate, Leeward Community College, Dental Assistant Training
Timeline
Preschool Open Doors Administrative Assistant
Patch
06.2024 - Current
Scheduling Coordinator
Pacific Maxillofacial Center
05.2022 - 06.2024
Dental Assistant / Treatment Planner / Assistant Manager
Kaimuki Dental Group
06.2011 - 04.2024
Dental Assistant
Dr. Gary Umeda
02.2004 - 12.2012
High School Diploma -
Mckinley High School