Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Lobb

Marietta ,PA

Summary

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Salon Owner/Operator

Aurora Salon LLC
04.2011 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Customer Service Representative

TruGreen
09.2007 - 09.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Accounting

Orange County Community College
Middletown, NY

Accounting

Millersville University of Pennsylvania
Millersville, PA

Cosmetology

Empire Beauty School Lancaster PA
Lancaster, PA
11.2006

Skills

  • Upselling Services
  • Employee Training
  • Staff Management
  • Salon Marketing

Timeline

Salon Owner/Operator

Aurora Salon LLC
04.2011 - Current

Customer Service Representative

TruGreen
09.2007 - 09.2012

Accounting

Orange County Community College

Accounting

Millersville University of Pennsylvania

Cosmetology

Empire Beauty School Lancaster PA

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Kristen Lobb