Open To Work
Kristen Lukacs
Brooklyn,NY
Work Preference
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
BHMA
Brooklyn, New York
04.2026 - Current
- Ensured timely access to care by coordinating patient appointments and provider schedules.
- Coordinated patient check-in and check-out processes, ensuring accuracy of demographic and insurance details to support smooth patient flow.
- Validated insurance eligibility, benefits, and authorization requirements for various services.
- Obtained and processed prior authorizations for diagnostic imaging and specialized services.
- Responded to incoming patient calls, messages, and requests, delivering professional and compassionate customer service to enhance patient experience.
Radiology Coordinator
NY Imaging
Brooklyn, NY
11.2024 - 02.2026
- Coordinated scheduling for radiology services and patient appointments to enhance operational flow.
- Partnered with physicians to expedite processing of imaging requests.
- Facilitated smooth operations in radiology department through effective communication with medical staff.
- Informed patients about procedures and preparation instructions effectively.
- Maintained compliance with HIPAA regulations to protect patient confidentiality.
- Managed incoming calls to ensure proper routing to medical or administrative staff. to relevant medical or administrative personnel promptly.
- Welcomed patients, assessed purpose of visit, and guided them to correct locations.
Insurance Verification Specialist
Stand Up MRI of Brooklyn
Brooklyn , NY
10.2022 - 09.2024
- Verified patient insurance coverage for MRI services and procedures.
- Coordinated with insurance providers to secure authorization for imaging requests, ensuring timely service delivery.
- Reviewed medical documentation to ensure compliance with insurance requirements.
- Informed patients about insurance benefits and coverage options, enhancing their understanding of available services.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Facilitated training for new team members on verification processes and protocols, promoting consistency and accuracy.
- Maintained up-to-date knowledge of insurance policies and industry changes regularly.
Referral Specialist
Ezra Medical Center
Brooklyn, New York
02.2020 - 09.2022
- Obtaining referrals for specialty providers.
- Secured prior authorizations for medications, physical therapy, and radiology exams to facilitate patient care.
- Coordinated communication with patients, referral sources, and administrative departments to streamline inquiries.
- Communicating with insurance companies.
- Documented patient information in EMR system for efficient record-keeping.
- Resolved patient issues and concerns, enhancing overall customer satisfaction.
Patient Service Representative Team Lead
Lenox Hill Radiology
Brooklyn, New York
04.2010 - 09.2018
- Led PSR staff to ensure efficient daily operations and deliver excellent patient service.
- Trained team members, monitored workflow, and collaborated with management to resolve operational issues and enhance office efficiency.
- Assisted with patient registration, scheduling, check-in/check-out, insurance verification, and resolving patient concerns.
Education
High School Diploma -
Edward R Murrow Highscool
Brooklyn, NY06-2012
Associate of Arts -
Queensborough Community College
Oakland Gardens, NYSkills
- Appointment scheduling
- Insurance verification
- Prior authorization
- Referral management
- Medical record management
- EMR proficiency
- Customer service management
- Staff training
- Team leadership
- Effective communication
- Conflict resolution
Timeline
Patient Care Coordinator
BHMA
04.2026 - Current
Radiology Coordinator
NY Imaging
11.2024 - 02.2026
Insurance Verification Specialist
Stand Up MRI of Brooklyn
10.2022 - 09.2024
Referral Specialist
Ezra Medical Center
02.2020 - 09.2022
Patient Service Representative Team Lead
Lenox Hill Radiology
04.2010 - 09.2018
High School Diploma -
Edward R Murrow Highscool
Associate of Arts -
Queensborough Community College