Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Maldonado

Moorpark,CA

Summary

Motivated professional with experience in customer service, sales, and relationship management. Dedicated to contributing strong communication and organizational skills to any team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Consultant

Ulta Beauty
04.2024 - Current
  • Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
  • Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
  • Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
  • Assisted in inventory management by monitoring stock levels, conducting regular audits to ensure product availability
  • Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
  • Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales

Nanny

06.2023 - Current
  • Experienced and compassionate nanny specializing in providing exceptional care for children, including those with autism
  • Proficient in creating a safe and inclusive environment conducive to positive development
  • Skilled in organizing and implementing educational activities tailored to individual needs
  • Adept at managing daily routines to ensure a structured and supportive atmosphere
  • Dedicated to fostering positive relationships with families and committed to the overall well-being of all children under my care

Barista

Starbucks
03.2023 - 08.2023
  • Managed high-pressure situations, ensuring seamless store operations and team morale
  • Fostered a warm, inviting atmosphere for patrons, enhancing customer satisfaction
  • Delivered prompt, high-quality service, boosting beverage and food sales
  • Uphold stringent cleanliness standards, providing a comfortable store environment

Front Desk Receptionist

Banfield Pet Hospital
07.2022 - 12.2022
  • Managed client and pet flow, optimizing veterinary team productivity
  • Fostered strong relationships through effective communication, promoting client retention
  • Coordinated seamless pet care experiences, enhancing client satisfaction
  • Provided comprehensive instructions and information, ensuring client understanding
  • Facilitated future appointments and retail sales, driving revenue growth

Customer Service/Cashier Supervisor

Lazertag Extreme
01.2017 - 07.2022
  • Supervised customer service operations, ensuring top-notch, courteous service
  • Efficiently managed appointment scheduling and resolved customer issues
  • Oversaw cash transactions, maintaining balance accuracy for large sums
  • Led children's parties, providing entertainment for up to 30 participants
  • Recognized as Employee of the Month for exceptional performance three times

Education

Bachelor of Arts - Sociology

California Lutheran University
Thousand Oaks, CA
05.2022

Skills

  • Customer Service
  • Sales
  • Scheduling and appointment coordination
  • Client retention and rapport
  • Communication and interpersonal skills
  • POS systems
  • Organizational Skills

Certification

First Aid Certification

Timeline

Consultant

Ulta Beauty
04.2024 - Current

Nanny

06.2023 - Current

Barista

Starbucks
03.2023 - 08.2023

Front Desk Receptionist

Banfield Pet Hospital
07.2022 - 12.2022

Customer Service/Cashier Supervisor

Lazertag Extreme
01.2017 - 07.2022

Bachelor of Arts - Sociology

California Lutheran University

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Kristen Maldonado