Kristen McCargish
Gillette,WY
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
Road Runner Service & Supply
Gillette, WY
03.2023 - 02.2024
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Maintained knowledge of current product offerings and pricing structures.
- Researched potential clients, identified decision makers and developed relationships with them.
- Listened to customer needs to identify and recommend best products and services.
Outside Sales Representative
DNOW
Gillette, WY
07.2022 - 03.2023
- Closed product sales to increase revenue and build client loyalty.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Managed accounts by providing solutions that best fit the customer's needs.
- Provided technical support to existing customers regarding product usage and installation.
- Utilized upselling techniques to maximize revenue.
Bartender/Server
Russ' Place
Divide, CO
09.2020 - 06.2022
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Inside Sales Representative
DNOW
Gillette, WY
04.2017 - 07.2020
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-2007
Skills
- Closing Techniques
- Customer Service-Oriented
- Computer Skills
- Relationship Building
- Team Leadership
- Goal-Oriented
- Documentation and Reporting
- Motivated Team Player
Accomplishments
- Exceptional Customer Service Brick (March 2018)
Timeline
Outside Sales Representative
Road Runner Service & Supply
03.2023 - 02.2024
Outside Sales Representative
DNOW
07.2022 - 03.2023
Bartender/Server
Russ' Place
09.2020 - 06.2022
Inside Sales Representative
DNOW
04.2017 - 07.2020
High School Diploma -
Campbell County High School
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