Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Kristen Miller

Kristen Miller

Porter,USA

Summary

Experienced Office Manager with 10+ years of expertise in healthcare administration, financial management, and team leadership. Skilled in streamlining office operations, training and mentoring staff, and improving patient experience. Proven success managing multi-location offices, ensuring compliance, and driving efficiency in high-volume environments. Recognized for strong organizational skills, adaptability, and a track record of delivering results.

Overview

19
19
years of professional experience

Work History

Office Manager

Smilepoint Dental Group
12.2021 - Current
  • Lead daily operations of a busy dental practice, managing schedules for 100+ patients weekly.
  • Present treatment plans and financial options to patients, improving acceptance rates and supporting revenue growth.
  • Train and mentor staff across multiple offices, ensuring consistency in service and compliance.
  • Manage financial operations including insurance verification, patient billing, and payment collections.
  • Implemented office supply tracking system that reduced overhead by 15% annually.
  • Travel to sister offices to assist with training and operational improvements.

Receptionist

Conroe Comprehensive Dental Center
06.2019 - 11.2020
  • Supported patient intake, appointment scheduling, and insurance verification using Open Dental software.
  • Assisted with treatment coordination and financial discussions to maintain patient satisfaction.
  • Contributed to consistent monthly revenue by streamlining check-in/out processes.

Sergeant

MTC Corrections, Cleveland Correctional Facility
08.2017 - 04.2019
  • Supervised and evaluated a team of correctional officers, ensuring safety, compliance, and security.
  • Oversaw custody, discipline, and rehabilitation efforts for assigned inmates.
  • Conducted searches, monitored inmate behavior, and intervened to maintain order.
  • Modeled positive social behaviors and counseled staff and inmates to encourage compliance.

Correctional Officer (Escort/Roving)

MTC Corrections, Cleveland Correctional Facility
12.2008 - 08.2017
  • Maintained custody, security, and care of inmates across multiple facility areas.
  • Coordinated inmate movement, conducted counts, and provided emergency response as needed.
  • Served as a member of the facility’s special emergency response team.
  • Awarded Officer of the Month – June 2008 for exemplary performance.

Store Manager

EZ-Money / EZ Corp
02.2013 - 07.2014
  • Managed daily branch operations, including loan processing, AP/AR, and customer service.
  • Built customer relationships to generate repeat business and meet sales goals.
  • Collaborated with collections department to resolve customer issues and maintain compliance.

AP/AR Specialist

Linc Services
09.2006 - 10.2007
  • Processed accounts payable/receivable and supported financial reporting.
  • Coordinated contract renewals and ensured accuracy of company records.
  • Handled incoming/outgoing communications and maintained organized filing systems.

Education

High School Diploma -

New Caney High School
New Caney, TX
05-1999

Skills

  • Office & Operations Management
  • Healthcare Administration (Open Dental, EagleSoft)
  • Staff Training & Leadership
  • Patient Relations & Customer Service
  • Financial Management & Collections
  • Compliance, Safety & Security Procedures

Timeline

Office Manager

Smilepoint Dental Group
12.2021 - Current

Receptionist

Conroe Comprehensive Dental Center
06.2019 - 11.2020

Sergeant

MTC Corrections, Cleveland Correctional Facility
08.2017 - 04.2019

Store Manager

EZ-Money / EZ Corp
02.2013 - 07.2014

Correctional Officer (Escort/Roving)

MTC Corrections, Cleveland Correctional Facility
12.2008 - 08.2017

AP/AR Specialist

Linc Services
09.2006 - 10.2007

High School Diploma -

New Caney High School

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