Kristen Mulkey
Canton,GA
Summary
Dynamic Medical Assistant with extensive experience specializing in cardiology, vascular surgery and primary care offices providing direct and compassionate patient care that enhances clinic efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Northside Hospital
Canton, GA
12.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, obtained vital signs and prepared for physician examinations.
- Giving patients vaccinations, injections and testing urine specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Heart and Vascular Care
Canton, GA
11.2020 - 12.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Check In/ Check Out
Pinnacle Orthopaedics & Sports Medicine Specialists
Canton, GA
09.2019 - 11.2020
- Checked in and out patients, during this process: handing of all patient documents, obtaining and verifying insurance benefits, handling of billing accounts, scheduled patients for future doctor visits, radiology test and therapy sessions.
- Answering of office line and directing calls, taking messages from patients for nurses and physicians.
Customer Service Representative
Nationwide Insurance
Canton, GA
08.2017 - 09.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
After School Care
Cherokee County School System
Canton, GA
08.2014 - 10.2017
- Checking out students from after school care for parent pickup, answering of phone line, money handling, assisting in after school care to children.
Education
Medical Assistant
University of North Georgia
Cumming, GA (Continued Ed At City Hall)11.2020
Sequoyah High School
Canton, GA05.2016
Skills
- Medical terminology
- EMR / EHR
- Direct patient care
- Vital signs monitoring
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- CPR
- Specimens collection and processing
Certification
- CPR
- CCMA through NHA
- Completed CNA course with final exam pending
Timeline
Medical Assistant
Northside Hospital
12.2022 - Current
Medical Assistant
Heart and Vascular Care
11.2020 - 12.2022
Check In/ Check Out
Pinnacle Orthopaedics & Sports Medicine Specialists
09.2019 - 11.2020
Customer Service Representative
Nationwide Insurance
08.2017 - 09.2019
After School Care
Cherokee County School System
08.2014 - 10.2017
Medical Assistant
University of North Georgia
Sequoyah High School