Kristen Ouellette
Livermore Falls,Me
Summary
Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Overview
22
22
years of professional experience
Work History
Patient Service Specialist
MaineHealth
Farmington
2021.01 - Current
- Managed patient scheduling and appointment coordination efficiently.
- Maintained patient records using electronic health record systems accurately.
- Assisted patients with insurance inquiries and eligibility verification promptly.
- Provided front desk support, including greeting patients and answering calls courteously.
- Collaborated with medical staff to streamline patient flow in the clinic smoothly.
Behavioral Health Professional
ECCO LLC
Skowhegan
2017.07 - 2021.01
- Assisting a child with special needs related to physical, behavioral, and educational challenges within the home.
- Teaching the child how to manage his behaviors and educational needs.
Education Technician I
RSU 73
2014.10 - 2021.01
- Guide students through individual or group sessions within the behavior room or general education spaces per outlined criteria.
- Partnering with counselor, behavioral teacher, and special education teachers to execute student behavior plan and individualized education plan.
Long-Term Educational Tech Sub
RSU 73
2013.09 - 2014.10
- Worked with students in small groups or one-on-one in the behavior classroom or regular ed room depending on the needs of the students.
Customer Service
My Dad's Place
Jay
2006.05 - 2012.04
- Processed transactions as a cashier with precision and efficiency.
Restocked shelves with incoming wholesale merchandise for optimal product display.
Managed entire store operations several times each week. - Opening and closing the store.
- Taking phone calls and making orders.
Certified Nursing Assistant
Helping Hands
Auburn
2005.03 - 2005.10
- Responsible for the care of numerous patients at a home opposed to a residential care which included but was not limited to: making meals, bathing, helping with basic motor skills, running errands cleaning and all aspects of daily living.
- CNA
Certified Nursing Assistant
Sandy River Nursing home
Farmington
2004.06 - 2005.03
- Oversaw care for numerous patients in a nursing home, encompassing bathing, assisting with basic motor skills, cleaning, and all aspects of daily living.
- CNA
Education
Certified Nursing Assistant -
Region 9
Mexico, ME01.2003
Behavioral Health Professional
Online Course
2017-07
CPR Course
Spruce Mountain Adult Education
Livermore Falls2025-11
CCMA
Spruce Mountain Adult Education
Livermore Falls, ME2026-01
Skills
- Patient scheduling and flow management
- Appointment coordination
- Data entry accuracy
- Time management
- Effective communication
- Attention to detail
- Electronic health records management
- Insurance verification processes
- Front desk operations and support
- Customer relationship management
Timeline
Patient Service Specialist
MaineHealth
2021.01 - Current
Behavioral Health Professional
ECCO LLC
2017.07 - 2021.01
Education Technician I
RSU 73
2014.10 - 2021.01
Long-Term Educational Tech Sub
RSU 73
2013.09 - 2014.10
Customer Service
My Dad's Place
2006.05 - 2012.04
Certified Nursing Assistant
Helping Hands
2005.03 - 2005.10
Certified Nursing Assistant
Sandy River Nursing home
2004.06 - 2005.03
Certified Nursing Assistant -
Region 9
Behavioral Health Professional
Online Course
CPR Course
Spruce Mountain Adult Education
CCMA
Spruce Mountain Adult Education