Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Papworth

Tinton Falls,NJ

Summary

Professional with strong background in social media strategy and content creation. Skilled in leveraging analytics to drive engagement and optimize campaigns. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Talbots Outlet
10.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Social Media Manager/Restaurant Waiter

Olivia's II
02.2022 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

Key Holder

Talbots Outlet
04.2019 - 10.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.


Head Server

Ruffino’s Italian Restaurant
03.2009 - 02.2022
  • Scheduling severing shifts
  • Training new servers
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

Full Time Sales Lead

Ann Taylor
10.2016 - 04.2019
  • Work closely with store manager to convey consistent messages about expectations and goals for a store who’s 2018 sales increased by 10.7% from 2017.


Sales Lead

Ann Taylor
12.2015 - 10.2016
  • Sales Associate – October 2015 – November 2015

Administrative Assistant

GreatGrow Incorporated
06.2013 - 12.2015
  • Provided administrative support for a startup business.
  • Responsible for preparation of sales reports, correspondence and relevant documentation.
  • Distributed information as directed and managed all incoming and outgoing mail, ensuring prompt responses to time sensitive inquires.
  • Ensured all files were updated, maintained and organized efficiently
  • Responsible for the arrangement of all travel, handling business-related errands and tasks.

Sales Manager (Sales Lead)

The Limited
06.2015 - 10.2015
  • Sales Associate – June 2009 – June 2015

Server

Chili’s
11.2009 - 06.2012

Server

Johnny Rockets
01.2009 - 11.2009

General Nursing Attendant

Kensington Court Assisted Living
03.2005 - 12.2008
  • Dining Server – March 2004 through August 2004

New Jersey Marine Science Consortium
05.2006 - 08.2006
  • Recorded field data
  • Field Instructor

Education

Bachelor of Science - Marine Biology

The Richard Stockton University of New Jersey
Pomona, NJ

Skills

  • Retail Management
  • Restaurant Management
  • Customer Service
  • Microsoft Office Suite
  • Content creation
  • Photo and video editing
  • Social media management
  • Sales strategies
  • Shift scheduling
  • Strategic merchandising
  • Marketing and promotions
  • Operations
  • Customer service and engagement
  • Problem-solving

Timeline

Assistant Store Manager

Talbots Outlet
10.2023 - Current

Social Media Manager/Restaurant Waiter

Olivia's II
02.2022 - Current

Key Holder

Talbots Outlet
04.2019 - 10.2023

Full Time Sales Lead

Ann Taylor
10.2016 - 04.2019

Sales Lead

Ann Taylor
12.2015 - 10.2016

Sales Manager (Sales Lead)

The Limited
06.2015 - 10.2015

Administrative Assistant

GreatGrow Incorporated
06.2013 - 12.2015

Server

Chili’s
11.2009 - 06.2012

Head Server

Ruffino’s Italian Restaurant
03.2009 - 02.2022

Server

Johnny Rockets
01.2009 - 11.2009

New Jersey Marine Science Consortium
05.2006 - 08.2006

General Nursing Attendant

Kensington Court Assisted Living
03.2005 - 12.2008

Bachelor of Science - Marine Biology

The Richard Stockton University of New Jersey

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Kristen Papworth