Kristen Petrick
Ogden,UT
Summary
Dynamic leader with proven success in team development and customer service excellence at Maverik Adventure's First Stop. Skilled in complex problem-solving and time management, enhancing client satisfaction and employee productivity. Demonstrated flexibility and exceptional communication, achieving high-quality service delivery and resolving conflicts effectively. My work ethic is unrivaled and I enjoy a challenge.
Overview
8
8
years of professional experience
Work History
Manager
Maverik Adventure's First Stop
04.2019 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Professional Cleaner
Capital Cleaning Company
03.2016 - 04.2018
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Provided potential customers with estimates.
Education
High School Diploma -
Northridge High School
06.1995
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Excellent customer service skills
- Team Development
Timeline
Manager
Maverik Adventure's First Stop
04.2019 - 02.2024
Professional Cleaner
Capital Cleaning Company
03.2016 - 04.2018
High School Diploma -
Northridge High School
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