Kristen Ramirez
T-Mobile
San Antonio,TX
16
years of professional experience
Dynamic Mobile Sales Expert with proven skills in client relationship building, customer service, and team leadership. Committed to optimizing store operations and enhancing customer satisfaction through effective communication and problem-solving.
Work History
Mobile Sales Expert
1 Year 4 Months- Engaged customers by providing tailored mobile solutions and product demonstrations.
- Educated customers on device features, plans, and services to enhance their user experience.
- Collaborated with team members to implement promotional strategies that increased product visibility.
- Assisted in managing inventory levels to ensure availability of popular devices and accessories.
- Resolved customer inquiries and concerns efficiently, maintaining high satisfaction ratings.
- Utilized POS systems for sales transactions, ensuring accurate processing of customer purchases.
- Participated in training sessions to stay updated on new products and industry trends.
- Supported store operations by maintaining a clean and organized sales environment.
- Initiated strategic partnerships with local businesses to increase brand awareness and generate leads.
- Streamlined store operations by implementing efficient inventory management practices.
- Built strong rapport with clients, resulting in successful long-term relationships and referrals.
- Contributed to a dynamic work environment by actively participating in team meetings and training sessions.
- Delivered exceptional customer service for positive client experiences and repeat business.
- Optimized store layout for improved visual appeal, enhancing the overall shopping experience.
- Conducted thorough needs assessments to match customers with appropriate devices and plans.
- Negotiated contracts effectively, securing favorable terms for both the company and customers.
- Developed tailored marketing strategies to drive foot traffic during promotional events successfully.
- Boosted accessory sales by showcasing complementary products alongside primary devices.
- Managed high call volume efficiently, addressing inquiries promptly while maintaining attention to detail.
- Achieved sales targets by staying updated on the latest mobile products and trends.
- Balanced multiple responsibilities simultaneously, including product demonstrations, order processing, and inventory maintenance.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of the business.
- Monitored customers for signs of security concerns and escalated issues to management.
Store Manager
6 Years- Developed promotional strategies to increase store traffic and enhance sales performance.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Oversaw daily operations, ensuring optimal inventory management and organization of merchandise.
- Implemented process improvements, resulting in streamlined operations and reduced overhead costs.
- Cultivated relationships with vendors to secure quality merchandise at competitive prices.
- Analyzed sales data to identify trends, guiding purchasing decisions and inventory adjustments.
- Managed financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Retail Sales Supervisor
8 Years 2 Months- Trained and developed team members on product knowledge and sales techniques.
- Supervised daily operations to ensure exceptional customer service and sales performance.
- Implemented inventory management processes to optimize stock levels and minimize loss.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Monitored employee performance, providing constructive feedback to foster professional growth.
- Collaborated with upper management to develop strategic plans for improving store profitability.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Maintained sales staff by selecting, orienting and training 10 full-time and part-time employees.
Education
Associate of Science - Nursing
Skills
Customer service
Upselling strategies
Brand awareness
Collaboration
Teamwork and collaboration
Problem-solving
Dependability
Organizational skills
Reliability
Attention to detail
Store maintenance
Active listening
Goal oriented
Reliable and responsible
Honest and dependable
Cleaning and sanitizing
Effective communication
Accomplishments
- Achieved store sales goals by completing and over indexing on my sales with accuracy and efficiency.
- Performed higher than the expected sales goals by 125% each quarter
Timeline
Mobile Sales Expert
T-Mobile
04.2025 - CurrentRead More
Store Manager
The Rusty Wheel Antiques and Consignment
04.2019 - 04.2025Read More
Retail Sales Supervisor
Saenz Western Wear
01.2011 - 03.2019Read More
Northwest Vista College
Associate of Science from Nursing
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