Kristen Rogers
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and has a willingness to take on added responsibilities to meet team goals. Experience from team, customer, client, and consumer management has lead to comfortably handling conflict resolution as well as de-escalating situations. Finding a resolution that is satisfactory to all parties is the goal of any interaction.
Overview
8
8
years of professional experience
Work History
Debt Collector Agent
Professional Debt Mediation
05.2022 - Current
- Worked in a call center environment handling manual and automatically dialed outbound calls as well as inbound calls.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Contributed to a supportive work environment by sharing best practices and assisting team members in achieving departmental goals.
Area Supervisor
Ross Dress For Less
09.2021 - 05.2022
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
Store Manager
Dollar Tree
05.2016 - 08.2021
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Arts -
FSCJ
Jacksonville, FL2015
High School Diploma -
Sandalwood High School
Jacksonville, FL2015
Skills
- Stress Tolerance
- Conflict resolution
- Effective communication
- Attention to detail
- Risk Management
- Computer proficiency
- Call Center Experience
- Account Monitoring
- Record keeping
- Time management
Timeline
Debt Collector Agent
Professional Debt Mediation
05.2022 - Current
Area Supervisor
Ross Dress For Less
09.2021 - 05.2022
Store Manager
Dollar Tree
05.2016 - 08.2021
Associate of Arts -
FSCJ
High School Diploma -
Sandalwood High School
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