Kristen R. Zelazny
Tucson
Summary
Detail-oriented administrative professional with extensive executive support experience, including direct assistance to a company President. Expertise in calendar management, travel coordination, and vendor relations. Managed financial schedules, reconciled accounts, and led procurement efforts. Proficient in Microsoft Office Suite, Reynolds & Reynolds, and DealerTrack, delivering effective support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Warranty Administrator
AWN Inc
Remote
06.2021 - 09.2023
- Processed warranty claims for customer vehicles efficiently and accurately.
- Reviewed and approved warranty repairs based on policy guidelines and eligibility.
- Resolved warranty issues and clarified policies through effective communication with manufacturers.
- Coordinated with service department to ensure timely repairs under warranty coverage.
- Maintained detailed records of warranty transactions and customer interactions.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Ensured compliance with evolving warranty regulations by monitoring industry trends.
- Identified areas for improvement in warranty processing policies and procedures through evaluation.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
Warranty Administrator
Desert Toyota of Tucson
Tucson
07.2016 - 06.2021
- Collaborated with service staff and management to streamline warranty claims processing.
- Reconciled all warranty receivables with payments through the appropriate accounting schedules.
- Oversaw scheduling for warranty, extended warranty, and internal accounts to ensure timely service.
- Led the annual rate increase process for both warranty and customer pay to improve profitability for the following fiscal year.
- Collected and organized all documentation required to collect and process payments.
- Coordinated operational support across departments to enhance service delivery.
- Created and built a Service BDC department to ensure customer satisfaction, retention, and recall completion.
- Trained new staff and reconstructed the Toyota-Rent-A-Car inside the dealership to increase customer retention, satisfaction, and profitability.
Warranty Administrator
Subaru & Volvo of Tucson
Tucson
07.2014 - 04.2016
- Processed warranty claims promptly for two sister dealerships, ensuring efficient claims resolution.
- Collaborated with service staff to streamline warranty claims process, enhancing turnaround time.
- Maintained supporting documentation for all active claims.
- Trained new staff and technicians on warranty guidelines, promoting compliance and quality in vehicle service.
- Entered, accessed, and searched data with DealerTrack and maintained physical files.
- Reconciled all warranty receivables with payments through the appropriate accounting schedule.
- Assisted service and sales teams at both dealerships by providing support during peak times.
- Ensured all work done on a vehicle was completed in accordance with warranty guidelines.
Contracts Manager and Administrative Executive
Brock Technologies INC
Tucson
12.2012 - 07.2014
- Directly supported President in managing contract operational work flow using Microsoft Access to achieve a project timeline.
- Managed procurement department and annual inventory while supervising department employees to maintain a precise inventory for DoD contacts.
- Streamlined administrative and procedural processes to enhance daily accuracy and efficiency.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Coordinated incoming and outgoing calls for Department of Defense contractor to ensure effective communication.
- Planned and booked travel arrangements for executives and staff.
- Managed media and public relations inquiries to strengthen company image and reputation.
- Created PowerPoint presentations used for business development and contract procurement.
- Reported and provided correspondence from dictation and handwritten notes after team training mission.
Education
BBA -
Central Arizona College
Coolidge, AZ05-2022
Certification In Excel 2007 -
Pima Community College
Tucson, AZSkills
- Warranty processing
- Automotive software
- Dealertrack proficiency
- Data entry
- Attention to detail
- Microsoft Office
- Project management
- Prioritization skills
- Critical thinking
- Team collaboration
Timeline
Warranty Administrator
AWN Inc
06.2021 - 09.2023
Warranty Administrator
Desert Toyota of Tucson
07.2016 - 06.2021
Warranty Administrator
Subaru & Volvo of Tucson
07.2014 - 04.2016
Contracts Manager and Administrative Executive
Brock Technologies INC
12.2012 - 07.2014
BBA -
Central Arizona College
Certification In Excel 2007 -
Pima Community College