Kristen Schubert
Barrington,IL
Summary
Dynamic manager with a proven track record at Southern Belles Pancake House, excelling in team leadership and operational efficiency. Skilled in budget control and conflict resolution, I achieved significant cost savings through strategic vendor negotiations while enhancing customer satisfaction and staff performance. Committed to fostering a productive and safe work environment.
Overview
16
16
years of professional experience
Work History
Manager, Hostess, Server
Southern Belles Pancake House
Barrington, IL
05.2023 - Current
- Supported team in daily operations, ensuring adherence to company protocols and safety standards.
- Assisted in developing and implementing project plans to enhance workflow efficiency.
- Collaborated with cross-functional teams to streamline communication and improve task coordination.
- Conducted research on best practices to inform decision-making processes within the team.
- Provided administrative support by organizing schedules and maintaining documentation for projects.
- Contributed ideas during team meetings aimed at improving operational effectiveness and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Assistant Manager, Customer Service, Receptionist
Yonan Carpet One
Chicago, IL
07.2015 - 12.2022
- Assisted in managing daily operations, ensuring team efficiency and adherence to company policies.
- Collaborated with senior management to streamline processes, enhancing operational workflows.
- Trained and mentored new staff on company procedures and best practices.
- Coordinated inventory management, maintaining optimal stock levels and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved operational efficiency by adopting new technology for inventory management.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Handled billing inquiries, providing detailed explanations of charges to clients.
- Implemented filing system improvements, increasing document retrieval efficiency by 30%.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Increased overall office efficiency by identifying areas for improvement and implementing effective solutions.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
Shift Supervisor
Wendys Restaurant
Schaumburg, IL
07.2011 - 10.2016
- Trained new staff on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Assisted in scheduling shifts and managing employee performance evaluations.
Cashier
Chic-Fil-A
Schaumburg, IL
07.2009 - 08.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new team members on cash handling procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Associate Of Business Administration - Business
College of Lake County
Grayslake, IL05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Budget control
- Safety procedures
- Financial records oversight
- Networking strategies
- Teamwork and collaboration
- Computer skills
- Effective communication
Timeline
Manager, Hostess, Server
Southern Belles Pancake House
05.2023 - Current
Assistant Manager, Customer Service, Receptionist
Yonan Carpet One
07.2015 - 12.2022
Shift Supervisor
Wendys Restaurant
07.2011 - 10.2016
Cashier
Chic-Fil-A
07.2009 - 08.2010
Associate Of Business Administration - Business
College of Lake County