KRISTEN SMITH
Austin,Texas
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
20
20
years of professional experience
Work History
Community Corrections
Circle C Homeowner's Association
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Aid resident concerns in person and over the phone.
- Organize and run community holiday parties.
- Manage spreadsheets and update neighborhood information on a daily basis.
Claims Adjuster
Progressive
03.2022 - 09.2022
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided product information and resolved concerns to assist customers.
- Participated in ongoing training to enhance own job skills and knowledge.
Production Team Manager
JuiceLand
02.2021 - 03.2022
- Initiated and coordinated inventory and cost control programs.
- Hired, train, evaluate and discharge staff and resolved personnel grievances.
- Made decisions concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Prepared and maintained production reports and personnel records.
- Coordinated or recommended procedures for facility or equipment maintenance or modification, including replacement of machines.
- Developed budgets and approved expenditures for supplies, materials, and human resources, checking that materials, labor and equipment met production targets.
- Set and monitored product standards, examining samples of raw products and directing testing during processing, to ensure finished products were of prescribed quality.
- Implemented operational and emergency procedures.
Restaurant General Manager
JuiceLand
04.2017 - 02.2021
- Coordinated with service providers to address equipment maintenance and waste removal.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Counted money and made bank deposits.
- Established standards for personnel performance and customer service.
- Scheduled and received deliveries and verified goods received against paperwork.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Performed food preparation and service tasks, such as cooking, clearing tables and serving food and drinks with the team on a daily basis.
- Investigated and resolved complaints regarding food quality and service.
- Kept accurate records in compliance with sanitation and food service requirements.
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
- Maintained food and equipment inventories to support business demand.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
Retail Store Manager
Zumiez
09.2010 - 04.2017
- Stocked and organized products in storage spaces and retail shelves.
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Implemented loss prevention strategies, alleviating shrink.
- Tracked store inventory and ordered new products to prevent shortages.
- Solved problems and resolved conflicts for team members and customers.
- Interviewed and hired prospective employees according to team needs.
- Set sales targets and budgets for team leads and employees to follow.
- Created and distributed training materials and programs to staff members.
- Prepared staff work schedules and assigned specific duties.
- Planned store layouts or designed displays.
- Demonstrated and supported continuous improvement and growth mindset.
Assistant Retail Manager
Vans
08.2005 - 09.2010
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Led and directed team members on effective methods, operations and procedures.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Facilitated month-end closing processes, invoicing and journal entries.
Education
Associate Of Science Degree - Environmental Studies, Environmental Science
Austin Community College
Austin, TX08.2025
Associate of Applied Science - Biotechnology
Austin Community College
Austin, Texas, TX08-2027
Skills
- Customer Relations
- Corporate Policies and Procedures
- Legal Documentation
- Liability Determinations
- Handling Denied Claims
- Coverage Determination
- Business Leadership
- Sales Strategies
- Multitasking and Organization
- Department Oversight
- Employee Training
- Policies and Procedures
- Management Training
- Payroll Management
- Shift Scheduling
Timeline
Community Corrections
Circle C Homeowner's Association
09.2022 - Current
Claims Adjuster
Progressive
03.2022 - 09.2022
Production Team Manager
JuiceLand
02.2021 - 03.2022
Restaurant General Manager
JuiceLand
04.2017 - 02.2021
Retail Store Manager
Zumiez
09.2010 - 04.2017
Assistant Retail Manager
Vans
08.2005 - 09.2010
Associate Of Science Degree - Environmental Studies, Environmental Science
Austin Community College
Associate of Applied Science - Biotechnology
Austin Community College