Kristen Tate

Managed multiple self-storage facilities to optimize operations and enhance customer satisfaction.

Assessed customer needs to provide tailored storage solutions and sell units and supplies.

• Conducted daily inspections to uphold property standards and operational efficiency.
• Handled cash transactions with accuracy to maintain financial integrity.
• Maintained cleanliness and aesthetic appeal of properties to improve customer experience.
• Promoted rentals and sold packing supplies while addressing customer inquiries.
• Ensured compliance with company standards through diligent record-keeping practices.
• Managed inventory of storage units and supplies, maintaining accurate stock levels.

• Managed team of 16 dispatchers to ensure efficient daily operations.
  Developed and implemented standard operating procedures to enhance efficiency and response times.
  Maintained accurate records of dispatched calls, tracking time stamps, locations, and customer details.
  Guided dispatchers during emergencies and high-pressure situations to maintain service quality.
  Conducted regular performance evaluations to identify improvement areas and facilitate targeted training.
  Led weekly meetings to address challenges and brainstorm effective solutions with dispatchers.

• Greeted customers and provided assistance to ensure a positive shopping experience.
• Processed transactions by accurately ringing up sales and handling various payment methods.
• Maintained cleanliness of checkout areas and surrounding spaces to promote organization.
• Assisted with stocking shelves and managed inventory levels as needed.
• Answered customer inquiries regarding products and made recommendations based on needs.
• Prepared and served food items within food service program when applicable.
• Operated fuel consoles, lottery machines, and additional store equipment as required.

• Executed accurate and timely order processing, including product validation and back order management.
• Addressed customer service issues while ensuring adherence to deadlines and revenue generation.
• Demonstrated exceptional verbal communication skills in customer interactions.
• Maintained client accounts by updating information in databases.
• Processed orders, forms, applications, and requests efficiently.
• Assisted customers in product selection tailored to needs and preferences.
• Provided effective customer support via phone and email channels.