Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristen Taylor

Canton,MA

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Field Coach

Abbott ARDx
09.2018 - Current
  • Promoted to serve as a mentor and role model for newer hires across the US.
  • Assisted new hires in all training modalities and onboarding. Motivating and guiding them towards reaching their individual goals.
  • Identified areas of improvement and communicated with managers and the training team. Implemented corrective action plans to address performance gaps.

Account Manager

Alere/Abbott ARDx
10.2015 - 04.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Virology Solutions Specialist

Alere, Inc.
10.2012 - 10.2015
  • Developed partnerships with community organizations and government entities fostering collaboration toward the shared public health goal of ending the HIV epidemic.
  • Conducted large scale trainings and educational sessions for Determine Combo HIV testing.
  • Drive HIV revenue growth partnering with account managers hit HIV sales goals.
  • 2015 - 147% to goal (Ranked 1st)
  • 2014 - 111% to goal
  • 2013 - Integral part of product launch of Alere Determine Combo HIV test.

Cardiovascular Consultant

Alere, Inc.
06.2011 - 09.2012
  • Specialist for Alere Triage Meter. Focusing on education in the physician office to increase usage of cardiac markers and grow revenue.
  • Managed Alere Triage reagent recall for the Northeast Region. Releasing product as available and prioritizing accounts needs.
  • Consulted with physicians on INR visibilty and anticoagulation solutions to increase enrollment of patient self testing.
  • Responsible for overall integration of Alere Home Monitoring distibution network and collaberation with Acccount Executives to achieve and exceed goals.
  • Exceeded Patient self testing quota 2012 Q1 112% and Q2 104% to goal.

Senior Account Executive

High Technology, Inc
12.2010 - 06.2011
  • Promoted a new line of ultrasound equipment
  • Trained new hires on products, organizational skills and sales techniques.
  • Effectively worked with marketing to create product literature and generative customer incentive plans.

Account Executive

High Technology, Inc.
01.2006 - 12.2010
  • Responsible for driving sales of capital laboratory equipment, service contracts and medical supplies to physican office laboratories, research facilities and hospitals.
  • Inherited $80,000 declining territory in 2006 and build to overt $1 million in sales
  • Met and exceeded yearly goals. (2010 117% to goal).
  • Support current accounts while proactively identifying, qualifying and gaining new business opportunities to grow territory.
  • Successfully built relationships with manufacturers resulting in the aquisition of new vendors for the company.
  • Generated proposals, negotiated contracts, and presented to physicans, office managers and purchasing departments.
  • Selected to speak on panel at NDC International Exhibition. Share insights on the medical industry and how to be successful in distribution.


Inside Sale Representative

High Technology, Inc
09.2005 - 12.2005


  • Sold capital laboratory equipment throughout the U.S. and internationally.
  • Supported outside sales representative quoting products and processing orders.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations generating leads.

Research Assistant and Lab Manager

University of Massachusetts Boston
09.2003 - 06.2005
  • Collected, analyzed and graphed data demonstrating reoccurring trends of visual plasticity.
  • Organized observer's scheudules and supervised laboratory experiments.
  • Presented research at State and National Conferences.

Education

Bachelor of Arts - Psychology

University of Massachusetts Boston
Boston
06-2005

Skills

  • Strategic Account Development
  • Contract Negotiations
  • Strong interpersonal Skills
  • Distribution Relationship Building
  • Upselling and Consultative Selling
  • Revenue Generation
  • Powerful Negotiator
  • Territory Sales Management
  • Client Relationship Building
  • Detail-oriented Data Analysis

Accomplishments

President's Club Wins: 2016, 2018 2021

Century Club: 2016

High Technology: 2010 Recognition award for outstanding performance

Timeline

Field Coach

Abbott ARDx
09.2018 - Current

Account Manager

Alere/Abbott ARDx
10.2015 - 04.2023

Virology Solutions Specialist

Alere, Inc.
10.2012 - 10.2015

Cardiovascular Consultant

Alere, Inc.
06.2011 - 09.2012

Senior Account Executive

High Technology, Inc
12.2010 - 06.2011

Account Executive

High Technology, Inc.
01.2006 - 12.2010

Inside Sale Representative

High Technology, Inc
09.2005 - 12.2005

Research Assistant and Lab Manager

University of Massachusetts Boston
09.2003 - 06.2005

Bachelor of Arts - Psychology

University of Massachusetts Boston

Similar Profiles

CREATE PROFILE
Kristen Taylor