Kristen Taylor
Arlington,TX
Summary
Results-driven professional with a proven ability to learn quickly and maintain a strong work ethic. Demonstrated expertise in guest services, conflict resolution, and CRM management, contributing to increased productivity and customer satisfaction. Effective communicator skilled in problem-solving and enhancing sales performance in both remote and on-site settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Telefund
Remote, United States
02.2023 - 10.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Documented customer interactions in the CRM system accurately.
- Continuously met 90% sales goals via strategic prospecting
Payroll Administrator
Vibez Printing LLC
Arlington, United States
04.2018 - 02.2023
- Managed detail records and data entry with high accuracy across multiple systems
- Supported administrative operations through organization, reporting, and data management
- Prepared payroll information based on approved timesheets each week.
- Processed and issued paychecks and earnings statements.
Assistant Manager
Comfort suites
Dallas, United States
05.2015 - 04.2018
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Increase return guest rate by 10% through high quality service and problem resolution
- Coordinated staff schedule
- Prepared financial Audit reports
- Managed guest check-in and check-out procedures, reservations, and payments.
Education
Phlebotomy - Certification -
Texas School of phlebotomy
MansfieldHigh School Diploma -
Bill J. Priest
DallasSkills
- CRM & Database Management
- Office Administration and Reporting
- Scheduling & Staff Coordination
- Property Management Software
- Payment Processing
- Conflict Resolution & Resident Retention
Accomplishments
• Provided consistent service in face to face and roles across hospitality and remote work environments.
• Demonstrated ability to influence decisions, collect payments, and maintain trust.
• Recognized for a strong follow through, problem resolution, professionalism with proven ability to provide top-tier performance metrics and high volume environments
• Demonstrated ability to influence decisions, collect payments, and maintain trust.
• Recognized for a strong follow through, problem resolution, professionalism with proven ability to provide top-tier performance metrics and high volume environments
Hobbies and Interests
- Community engagement
- Networking and meeting new people
- Growing my beauty and hair care expertise through Hands-On experimentation
- Exploring new business ideas and improving process
- Learning new tools, tech and skills that help me work smarter
- Enjoying time with family, friends and new connections
Timeline
Customer Service Representative
Telefund
02.2023 - 10.2025
Payroll Administrator
Vibez Printing LLC
04.2018 - 02.2023
Assistant Manager
Comfort suites
05.2015 - 04.2018
Phlebotomy - Certification -
Texas School of phlebotomy
High School Diploma -
Bill J. Priest