Kristen Townsend

Oversaw daily operations of spa services, optimizing treatment scheduling for performance.

• Executed membership sales strategies, achieving significant revenue growth.
• Trained staff on membership packages to enhance knowledge and boost sales efforts.
• Managed scheduling and delegated tasks among 35+ employees to maximize productivity.
• Conducted performance reviews, coaching, and mentoring to promote continuous improvement.
• Implemented inventory management and quality assurance processes to streamline operations.
• Resolved customer concerns professionally, maintaining a positive brand image under pressure.
• Developed strategic plans aligned with marketing initiatives to drive sales and increase brand awareness.

• Managed client travel itineraries and bookings for diverse destinations.
• Coordinated logistics including flights, accommodations, and transportation arrangements.
• Processed payments from clients via credit cards.
• Ensured all reservations were accurately documented in agency's system prior to client departure date.

• Owned and operated retail business managing inventory, vendors, staff, finances, payroll and customer relationships.
• Directed daily business operations, including staff hiring and training to maintain service quality.
• Oversaw daily operations of pet supply retail store, ensuring smooth functionality and customer satisfaction.
• Executed store layout changes to improve customer navigation and engagement.
• Managed accounts payable and receivable using accounting software.