Kristen Williams
Newark,US
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Optum Health United Health Care
West Orange, NJ
01.2023 - Current
- Coordinates patient care plans, enhancing satisfaction and compliance with health protocols.
- Facilitates seamless patient scheduling and insurance verification, improving service efficiency.
- Advocates for patient needs, ensuring access to specialized care and accurate billing information.
- Fostered a compassionate environment by actively listening to patients, enhancing their experience and building trust in care.
- Streamlined patient scheduling processes, significantly reducing wait times and improving overall patient satisfaction.
- Analyzed patient feedback to inform care strategies, leading to noticeable improvements in patient engagement and adherence.
Executive Administrative Assistant
Hope Logistics
East Orange, NJ
11.2021 - 09.2023
- Managed executive schedules, ensuring seamless coordination and efficient time management.
- Streamlined document filing processes, improving office organization and accessibility.
- Facilitated customer interactions, enhancing client satisfaction and fostering positive relationships.
- Coordinated travel logistics, optimizing cost-effectiveness and ensuring smooth arrangements.
Pharmacy Technician
University hospital
Newark, NJ
- Prepared medications for patients
- Delivered medications to floor units
- Loaded Pyxis machines for daily medication given by nursing staff
- Unit dosed medicine
- Handled inventory and worked with pharmacist daily to maintain my units and make sure all patients ivs, and medicines were around the clock for great patient care.
- Collaborated with pharmacists to ensure accurate medication distribution, enhancing patient safety and care quality.
Supervisor and Inventory Control Specialist
Rite Aid
East Orange, NJ
- Supervised inventory control, ensuring optimal stock levels and reducing expired items by 12%.
- Streamlined pharmacy operations, enhancing prescription processing speed and accuracy.
- Cultivated strong relationships with healthcare providers, boosting customer satisfaction scores.
- Maintained regulatory compliance, ensuring a safe and organized pharmacy environment.
- Enhanced revenue streams through effective customer engagement and service excellence.
Team Lead - Pharmacy Technician
CVS PHARMACY
Hillside, NJ
- Led a high-volume pharmacy team, optimizing inventory and ensuring compliance.
- Streamlined medication preparation processes, enhancing efficiency and accuracy.
- Fostered strong relationships with healthcare providers, improving service delivery.
- Managed pharmacy records meticulously, ensuring regulatory compliance.
- Enhanced customer satisfaction through effective communication and problem-solving.
Assistant Office Manager
Johnson & Associates
Union, NJ
- Assist CPA in all phases of office management from accounts payable, client intake and assisting in the auditing of records.
- File tax documents and scheduled client appointments.
- Answered calls and rerouted them to appropriate employees.
- Dealt with the IRS on tax related issues and protected time sensitive confidential documents.
- Assisted CPA in managing office operations, fostering a collaborative environment that enhanced team efficiency and client satisfaction.
Medical Assistant/Receptionist
Carson Pediatrics
Newark, NJ
- Efficiently managed patient communications and scheduling, enhancing office productivity.
- Streamlined insurance claim processes, ensuring timely authorizations and patient satisfaction.
- Coordinated office operations, reducing administrative errors and improving workflow efficiency.
- Fostered a welcoming environment for patients, enhancing overall satisfaction and ensuring efficient communication during visits.
- Streamlined appointment scheduling processes, leading to reduced wait times and improved patient flow in the practice.
Education
Associate's degree - Health Administration and Business
Berkeley College
Newark, NJSkills
- Administrative Medical collection
- Sales
- EMR Systems
- Care plan development
- Quality Assurance
- Communication
- Hospital experience
- Medical Office Experience
- Organizational
- Customer service
- Epic
- HIPAA
- Pharmacy Technician
- ICD-9
- Office management
- Team management
- Conflict management
- Insurance Verification
- Collaborate with healthcare professionals
Timeline
Patient Care Coordinator
Optum Health United Health Care
01.2023 - Current
Executive Administrative Assistant
Hope Logistics
11.2021 - 09.2023
Pharmacy Technician
University hospital
Supervisor and Inventory Control Specialist
Rite Aid
Team Lead - Pharmacy Technician
CVS PHARMACY
Assistant Office Manager
Johnson & Associates
Medical Assistant/Receptionist
Carson Pediatrics
Associate's degree - Health Administration and Business
Berkeley College