Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Barnes

Marysville,WA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Manager

Chevron
Snohomish, WA
04.2019 - 09.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.

Cashier

Chevron
Everett, WA
12.2018 - 06.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High School Diploma -

Arlington High School
Arlington, WA
06-2008

Skills

  • Workforce Management
  • Staff Development
  • Strategic Planning
  • Operations Management
  • Time Management
  • Sales Techniques
  • Cross-Functional Teamwork

Timeline

Manager

Chevron
04.2019 - 09.2024

Cashier

Chevron
12.2018 - 06.2019

High School Diploma -

Arlington High School

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Kristi Barnes