Kristi Cross
Dublin,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Sales Consultant
Progressive
Dublin, GA
05.2023 - Current
- Mentored new team members by sharing best practices, providing guidance, and offering ongoing support for their professional development.
- Maintained thorough knowledge of insurance products, industry trends, and regulatory changes to provide accurate information to clients.
- Developed customized solutions for businesses through careful evaluation of company risks and requirements.
- Conducted comprehensive risk assessments for prospective clients to determine appropriate coverage levels and premiums.
- Increased sales by effectively communicating policy benefits and tailoring coverage options to client needs.
- Implemented effective cross-selling techniques to promote additional products that complemented existing policies for added value.
- Provided exceptional customer service by responding to inquiries in a timely manner, addressing concerns, and ensuring client satisfaction.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Customer Service Representative
Tyson Foods
Macon, GA
05.2019 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate
Farmer’s Furniture
Dublin, GA
07.2015 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Middle Georgia College
Cochran, GA07.2004
High School Diploma -
East Laurens High School
Dublin, GA05.2003
Skills
- Skilled in Microsoft Office
- Microsoft PowerPoint
- Excellent Attention to Detail
- Policy and Procedure Adherence
- Call Volume and Quality Metrics
- Proficiency in Microsoft Office and G Suite
- Telephone Management
- Answering Customer Questions
- Microsoft Exchange
- Inquiry Requests
- Customer Inquiry Response
- Inbound and Outbound Calling
- Call Transfers
- Customer Service and Assistance
- Information Inputting
- Courteous with Strong Service Mindset
- Licensed Insurance Agent
Timeline
Licensed Insurance Sales Consultant
Progressive
05.2023 - Current
Customer Service Representative
Tyson Foods
05.2019 - 07.2023
Customer Service Associate
Farmer’s Furniture
07.2015 - 05.2019
Middle Georgia College
High School Diploma -
East Laurens High School