Kristi Endris
Bedford,IN
Summary
Dedicated customer service representative skilled in complaint resolution and active listening. Proven track record of enhancing customer satisfaction and streamlining processes to drive efficiency.
Overview
18
18
years of professional experience
Work History
CSR/ Teller
Bedford Federal Savings Bank
Bedford, IN
03.2023 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Provided accurate information on banking products and services.
- Collaborated with team members to streamline service processes.
- Utilized banking software to manage customer accounts effectively.
Operator
Cook Polymer
Bloomington, IN
06.2022 - 03.2023
- Operated machinery to produce high-quality polymer products while adhering to safety protocols.
- Monitored production processes, ensuring compliance with operational standards and minimizing downtime.
- Conducted routine maintenance on equipment, identifying issues to improve operational efficiency.
- Collaborated with team members to streamline workflows and enhance production output.
Sales Associate
Annie Blue Boutique
Bedford, IN
09.2021 - 08.2022
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained visual merchandising standards, creating appealing product displays to drive sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
Agent
ReMax Professionals/Re/Max Alliance
Denver, CO
10.2016 - 01.2021
- Negotiated contracts and agreements to secure optimal terms for clients.
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Conducted market analysis to determine competitive pricing and identify emerging trends in real estate.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Coordinated property showings, ensuring properties were presented effectively to prospective buyers.
- Streamlined transaction processes to improve efficiency and enhance client satisfaction during closing procedures.
- Informed clients of policies and procedures.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Teacher
East Grand Schools
Granby, CO
08.2008 - 06.2016
- Developed engaging lesson plans that enhanced student participation and learning outcomes.
- Implemented innovative teaching strategies to accommodate diverse learning styles and needs.
- Collaborated with colleagues to design and execute school-wide educational initiatives.
- Analyzed student performance data to identify areas for improvement in curriculum delivery.
- Led parent-teacher conferences, fostering strong communication between home and school environments.
- Fostered a positive classroom environment promoting respect, collaboration, and effective communication among students.
- Assessed student progress through various evaluation methods, providing timely feedback to support growth.
Education
Bachelor of Science - Pyschology
Metropolitan State University of Denver
Denver, CO08-1999
Associate of Arts - Early Childhood Education
Red Rocks Community College
Denver, CO08-1995
High School Diploma -
Golden High School
Golden, CO05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint resolution
- Client relations
Timeline
CSR/ Teller
Bedford Federal Savings Bank
03.2023 - Current
Operator
Cook Polymer
06.2022 - 03.2023
Sales Associate
Annie Blue Boutique
09.2021 - 08.2022
Agent
ReMax Professionals/Re/Max Alliance
10.2016 - 01.2021
Teacher
East Grand Schools
08.2008 - 06.2016
Bachelor of Science - Pyschology
Metropolitan State University of Denver
Associate of Arts - Early Childhood Education
Red Rocks Community College
High School Diploma -
Golden High School