Kristi Espinoza

Support daily resupply operations by coordinating intake, qualification, and order processing activities.
Ensure team members consistently follow standardized resupply workflows and comply with company policies, payer requirements, and regulatory guidelines.
Monitor individual and team progress throughout the day, identifying workflow bottlenecks, capacity issues, or performance risks.
Serve as a first point of escalation for complex or unclear resupply scenarios, providing guidance and direction to Specialists.
Provide on-the-job coaching and real-time support, answering process-related questions, and assisting with troubleshooting.
Support onboarding, training, and ongoing skill development for new and existing team members. Support daily resupply operations by coordinating intake, qualification, and order processing activities.
Ensure team members consistently follow standardized resupply workflows and comply with company policies, payer requirements, and regulatory guidelines.
Monitor individual and team progress throughout the day, identifying workflow bottlenecks, capacity issues, or performance risks.
Serve as a first point of escalation for complex or unclear resupply scenarios, providing guidance and direction to Specialists.
Provide on-the-job coaching and real-time support, answering process-related questions, and assisting with troubleshooting.
Support onboarding, training, and ongoing skill development for new and existing team members.

• Completed initial outreach calls and answered incoming phone calls to support patients promptly.
• Verified insurance and requested physician documents to keep DME setups moving.
• Supported respiratory therapist schedules and coordinated route changes with delivery drivers.
• Troubleshot patient DME issues and confirmed deliveries and orders for accurate follow-through.
• Retrieved downloads for patients and physician offices to support records and setup tasks.

• Scheduled various home visits weekly for RN evaluations and patient follow-up.
• Managed authorizations for services, referrals for home health, and face-to-face physician documents.
• Verified insurance details and gathered H&P records needed to complete intake files.
• Sent DME and provider service orders, then scanned and uploaded signed physician paperwork.
• Answered phone calls and coordinated next steps with patients and families in a bilingual setting.
• Supported intake screening with organized document tracking and HIPAA-conscious workflow practices.

• Managed patient check-in, check-out, phone calls, and appointment scheduling to keep daily operations organized.
• Handled insurance verification, authorizations, and referral intake to support timely procedure approvals.
• Maintained medical records, answered calls, and delivered bilingual Spanish customer service for patients and staff.
• Prepared exam rooms, kept laundry clean for beds, and verified equipment for overnight testing.
• Assisted with patient education, CPAP/BIPAP setups, oxygen qualification walks, and in-office procedures.
  * Create and manage sleep technician schedules to ensure appropriate staffing and coverage for nightly sleep studies.
  * Coordinate and assist with nightly check-ins and communication with sleep technicians to ensure studies are properly prepared and operational needs are addressed.
  * Ensure sleep technicians have the necessary equipment, supplies, and resources to successfully perform sleep studies.
  * Monitor inventory and coordinate the ordering, distribution, and availability of supplies and products needed for sleep studies.
  * Maintain knowledge of sleep study processes, equipment, products, and operational procedures to ensure consistent adherence to department standards.
  * Maintain working knowledge of products and processes across various DME vendors and manufacturers.
  * Coordinate with DME vendors and manufacturers regarding equipment, product availability, specifications, ordering requirements, troubleshooting, and product updates.
  * Serve as a resource for sleep technicians regarding equipment, supplies, procedures, and vendor-specific processes.
  * Communicate process and product changes to staff and ensure technicians are informed of updated requirements.
  * Help identify and resolve operational issues that may impact the completion or quality of sleep studies.
  * Monitor workflow and staffing needs and make adjustments to support efficient nightly operations.
  * Collaborate with leadership, vendors, manufacturers, and internal teams to ensure continuity of sleep study services and timely resolution of issues.
  * Support training, coaching, and ongoing development of sleep technicians related to processes, equipment, products, and department expectations.
  * Maintain accurate documentation and ensure required processes are followed consistently.
  * Assist with quality assurance and compliance by monitoring adherence to established sleep study procedures and operational standards.

• Interviewed patients to collect medical histories, vital signs, height, and weight during intake screenings.
• Managed clinical oversight for 16-bed labs, coordinating daily operations and patient flow.
• Assessed patients and documented medical histories to support accurate records and follow-up care.
• Trained new staff on quality control procedures and workflow standards across the lab.
• Performed monthly inventory checks and maintained office and medical supply counts.
• Provided patient education, completed CPAP/BIPAP setups and adjustments, and reinforced home use instructions.
• Coordinated physician referrals, scheduled sleep technicians, monitored seizure studies, and reviewed reports for doctors.