Kristi Floyd
Mims,FL
Summary
Dynamic Front Office Lead at Pediatric Associates with exceptional communication and strong leadership skills. Proven track record in staff training and development, enhancing team productivity and service quality. Expert in appointment scheduling and documentation management, consistently ensuring efficient operations and a positive guest experience. Recognized for maintaining organized and well-stocked environments.
Overview
20
20
years of professional experience
Work History
Front Office Lead
Pediatric Associates
09.2023 - Current
- Overseas daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Maintains detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
- Maintains a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Assists in employee training, helping to develop a highly capable front office team committed to providing excellent service.
- Collaborates with management to identify areas for improvement, leading to increased overall productivity within the team.
- Screens and transfers incoming calls, takes down messages, and transmits information and documents to internal personnel.
- Provides backup to front desk to step in to assist with various tasks whenever employees are absent or at lunch.
Assistant Manager of Operations
North Brevard Children’s Medical Center
05.2014 - 09.2023
- Assisted in managing daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Worked alongside General Manager to address various operational matters.
- Guided new hires through their roles, ensuring they understood responsibilities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Conducted regular evaluations of employee performance.
- Assisted in recruiting, hiring and training of team members.
- Monitored employee attendance and punctuality, resolving issues promptly to prevent recurring habits.
Office Manager
Jungle Adventures
01.2005 - 12.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Associate Of Science -
Eastern Florida State College
Cocoa, FLSkills
- Exceptional communication
- Staff training and development
- Appointment scheduling
- Documentation management
- Strong leadership
- Opening and closing offices
- Insurance verification
- Front office management
- Office supplies ordering
- Problem-solving
- Multitasking and organization
- Organizational skills
- Microsoft office
Timeline
Front Office Lead
Pediatric Associates
09.2023 - Current
Assistant Manager of Operations
North Brevard Children’s Medical Center
05.2014 - 09.2023
Office Manager
Jungle Adventures
01.2005 - 12.2010
Associate Of Science -
Eastern Florida State College