Kristi Goodell
Scottsdale,AZ
Summary
Results-driven insurance professional recognized for a consultative sales approach and strong client relationships. Skilled in educating clients on policy benefits and navigating claims processes, contributing to consistent sales growth and high client satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Insurance Agent
Aflac
Phoenix, AZ
08.1997 - Current
- Developed customized insurance solutions to meet clients' specific needs.
- Conducted comprehensive policy reviews to ensure coverage adequacy and compliance.
- Educated clients on insurance products, benefits, and claims processes.
- Built strong relationships with clients through regular follow-ups and consultations.
- Mentored junior agents, enhancing their understanding of product offerings and sales techniques.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized CRM software to manage client relationships.
Marketing Manager of Retail Car Sales
Enterprise Rent-A-Car
Phoenix, AZ
02.1996 - 07.1997
- Developed and executed marketing strategies to enhance brand awareness and customer loyalty.
- Established partnerships with local businesses to expand outreach and community involvement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Organized successful special car sales, showcasing products and services effectively to potential customers or partners.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
Rental Agent
Enterprise Rent-A-Car
Phoenix, AZ
09.1994 - 02.1996
- Facilitated vehicle rentals and returns, ensuring exceptional customer service.
- Assisted customers with rental agreements, addressing inquiries and resolving issues promptly.
- Coordinated vehicle maintenance schedules, enhancing fleet reliability and availability.
- Trained new staff on rental procedures and customer service best practices.
- Developed strong relationships with local businesses to drive corporate rental growth.
Education
Bachelor of Science - Marketing
Northern Arizona University
Flagstaff, AZ05-1994
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client retention
- Insurance policy sales
- Policy Knowledge
- Consultative sales approach
- Licensing requirements
Accomplishments
- Achieved numerous national sales and leadership award trips through effectively selling insurance policies and training a District Team.
Certification
- Licensed Health and Life Agent - 8/1997 to current
Timeline
Insurance Agent
Aflac
08.1997 - Current
Marketing Manager of Retail Car Sales
Enterprise Rent-A-Car
02.1996 - 07.1997
Rental Agent
Enterprise Rent-A-Car
09.1994 - 02.1996
Bachelor of Science - Marketing
Northern Arizona University