Kristi Henderson

Maintained a successful cleaning business for 16 years with an 80% retention rate.
Evaluated jobs and created customized bids based on unique client requirements.
Cultivated lasting relationships with clients, leading to consistent referrals.
Achieved all business growth solely through word-of-mouth, avoiding advertising efforts.

Oversaw southside office, acting as liaison between patients and medical staff.
Evaluated insurance coverage and deductibles.
Was trained on billing and coding processes & patient insurance claims for that office.

Over saw leasing agreements for the Outdoor Living department to manage vendor leasing processes.
Executed leases in partnership with legal and accounting departments.
Coordinated efforts with executive leasing Vice President to ensure compliance and efficiency.
Facilitated communication between vendors and internal teams during lease execution.

Managed 85 showrooms for vendors during non-market periods.
Acquired in-depth product knowledge to assist buyers effectively.
Customized product presentations based on buyer needs and preferences.
Consistently met and exceeded annual sales goals across multiple years.

Oversaw inbound operations for daily deliveries and resolved all customer support issues.
Collaborated with drivers to ensure timely delivery of goods.
Managed various detailed projects, adapting to daily changes in operations.

Resolved inbound calls from customers experiencing issues with deliveries and special delivery details.