Kristi Rivera
Buda
Summary
Detail-oriented Patient Care Coordinator skilled in HIPAA compliance, patient records management, and customer service. Committed to enhancing patient experiences and streamlining care processes.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Texas State Optical
Austin
02.2025 - Current
- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clarity and understanding.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted in addressing patient inquiries, providing timely information about services and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Streamlined cash handling process for increased accuracy and reduced discrepancies in daily reports.
- Oversaw daily cash handling procedures, ensuring accurate accounting records were kept.
Sales Associate
Uhaul Moving And Storage
Austin, TX
01.2023 - 02.2025
- Assisted customers with rental inquiries, providing tailored solutions to meet their moving needs.
- Managed inventory levels and ensured proper stock organization for efficient customer service.
- Processed rental agreements and payments accurately, enhancing overall transaction efficiency.
- Trained new sales associates on company policies, customer service techniques, and operational procedures.
- Facilitated equipment maintenance checks to ensure safety compliance and operational readiness.
- Resolved customer complaints effectively, improving satisfaction ratings and fostering loyalty.
Education
High School Diploma -
Nation High School
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Insurance verification
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient records management
- Follow-up care
- Patient registration
- Filing and recordkeeping
- Proficient in [software]
- Office administration
- Payment collection
- Policy compliance
- Healthcare operations
- Claims processing
- Patient flow management
Languages
English
Timeline
Patient Care Coordinator
Texas State Optical
02.2025 - Current
Sales Associate
Uhaul Moving And Storage
01.2023 - 02.2025
High School Diploma -
Nation High School