Kristi Smith
Vadnais Heights,MN
Summary
Detail-oriented leasing consultant with expertise in property management and customer relationship management. Proven track record in enhancing tenant satisfaction through effective communication and organized community events.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Red Tail Residential
Burnsville, Minnesota
12.2021 - 08.2025
- Assisted clients in finding suitable leasing options and understanding terms.
- Conducted property tours for prospective tenants, showcasing amenities and services.
- Maintained up-to-date knowledge of local rental market trends and property features.
- Responded to tenant inquiries promptly, providing accurate information and assistance.
- Collaborated with team members to enhance tenant satisfaction and retention efforts.
- Organized community events to promote properties and engage with potential renters.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted informative and personalized tours, resulting in new leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Tracked leads using CRM software and followed up with interested parties.
Line Lead
Birchwood Laboratories
Eden Prairie, Minnesota
06.2020 - 07.2022
- Supervised production line operations to ensure consistent workflow and quality standards.
- Trained new team members on safety protocols and operational procedures.
- Coordinated daily schedules to optimize resource allocation and task completion.
- Monitored equipment performance and reported maintenance needs promptly.
- Led team meetings to communicate goals, updates, and best practices effectively.
- Conducted regular inspections to ensure compliance with safety regulations and guidelines.
- Collaborated with management to identify process improvements and enhance efficiency.
Education
High School Diploma -
Apple Valley High School
Apple Valley, MN06-2008
Skills
- Property management
- Lease administration
- Market analysis
- CRM software
- Background checks
- Customer relationship management
- Problem solving
- Telephone and email etiquette
- Leasing and sales
Timeline
Leasing Consultant
Red Tail Residential
12.2021 - 08.2025
Line Lead
Birchwood Laboratories
06.2020 - 07.2022
High School Diploma -
Apple Valley High School