KRISTI VILLANUEVA
Visalia,CA
Summary
Experienced with customer service, sales techniques, and product knowledge. Combined with my Office Coordinator skills I utilize my communication to connect with customers and recommend products and solutions. Proven track record in managing schedules, coordinating events, and handling communications. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
19
19
years of professional experience
Work History
Office Coordinator
Installed Building Products-Broken Drum Insulation
Visalia, CA
06.2016 - Current
- Manage communications and schedules for 120+ employees across three office locations, ensuring efficiency.
- Conduct and lead HR meetings, implementing new policies and addressing employee concerns.
- Interview, train, and onboard new office employees, maintaining organized employment records.
- Oversee invoicing for residential and commercial projects, managing over $3 million monthly.
- Collaborate with superintendents and office staff to ensure timely completion of projects.
- Responded to customer requests for products, services, and company information.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Agent
Cigna Health Care Insurance
Visalia, CA
08.2013 - 07.2016
- Handled 70+ daily inbound/outbound calls, assisting patients with medical, dental, and prescription inquiries.
- Explained home delivery prescription services, accurately documenting interactions in company databases.
- Advocated for patients by coordinating with physicians to obtain necessary medical claims and prescriptions.
- Reprocessed claims by verifying customer benefits, ensuring accurate processing and follow-up communication.
- Determined out-of-pocket costs for various medical services and explained benefits application to patients.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Department Manager
Lowes Inc
Tulare, CA
08.2007 - 08.2013
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led sales initiatives to increase credit card adoption among new clients.
- Directed team schedules to ensure optimal coverage, enhancing customer service efficiency.
- Conducted daily safety walks and equipment monitoring, reducing incidents significantly.
- Executed closing procedures, ensuring store readiness for next business day.
- Provided exceptional customer service, fostering repeat business.
- Trained associates on cash handling and heavy machinery, improving operational proficiency.
- Coordinated promotional events, increasing foot traffic and elevating brand awareness within the community.
- Managed vendor relationships to negotiate favorable terms while maintaining quality standards in product offerings.
Education
Bachelors - Business Administration
University of Phoenix
VisaliaAssociates - Computer Technology
San Joaquin Valley College
VisaliaSkills
- Scheduling
- Customer service
- Multitasking
- Computer programs, experience
- Prioritizing
- Problem solving
- Teamwork
- Call handling
- Safety monitoring
- Order processing
- Adaptive to fast-Paced environments
- Reliability and punctuality
Timeline
Office Coordinator
Installed Building Products-Broken Drum Insulation
06.2016 - Current
Customer Service Agent
Cigna Health Care Insurance
08.2013 - 07.2016
Department Manager
Lowes Inc
08.2007 - 08.2013
Bachelors - Business Administration
University of Phoenix
Associates - Computer Technology
San Joaquin Valley College