Summary
Overview
Work History
Education
Skills
Hobbies: Health/Fitness and Writing Music
Timeline
Generic

Kristian Grahek

Phoenix,AZ

Summary

Dependable Server and Shift Lead successful in providing fast, high-quality customer service to guests in restaurant settings. An adaptable professional, with expertise in team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience

Work History

Server Shift Leader

The Cheesecake Factory
11.2021 - Current
  • Established warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to customer satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales in our beverages and featured menu items by upsell to our guests.

Server

Rattler's Bar B Que
04.2014 - 10.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and take-out bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Preparation of large 100+ person catering orders on a weekly basis.
  • Served 100+ person catered events on a weekly basis by setting up prior to guests arrival and maintaining proper health codes during event.

Janitorial Worker

Santa Clarita Christan School
11.2011 - 02.2014
  • Swept hard surface floors using broom or push broom dust mop.
  • Maintained clean and comfortable environments in class rooms by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Sanitized break area kitchen counters, tables and sinks.
  • Transformed gymnasium from basketball game center, to a beautiful church sanctuary by laying down 300 carpet squares, lining up hundreds of chairs, and building the main stage to hold all 50 choir members, instruments, and audio equipment.
  • Reset the sanctuary back to a gymnasium after evening service for the school to use as their P.E. center in the mornings.

Education

No Degree - Kinesiology And Music Composition

College of The Canyons
Valencia, CA

High School Diploma -

Home Schooled
Santa Clarita, CA
04.2014

Skills

  • Restaurant Operation
  • Time Management
  • High-Volume Dining
  • Transactions and Cash Handling
  • Dining Room Monitoring
  • Adaptable and Flexible
  • Natural Leadership
  • Warm and Friendly
  • Cool Under Pressure
  • Verbal and Written Communication

Hobbies: Health/Fitness and Writing Music

I began teaching myself guitar when I was 9 years old. My parents got me a teacher when I turned 15. Until that point I was self taught and was an exceptional guitar player. I stayed with my teacher until I was 18 years old when I decided to take work more seriously. I've written enough songs to have two albums released by now and still continue to write. 


My passion for health and fitness began when I was around 15 years old. I had been bullied enough times for being small that I wanted to do something about it. It was an uphill battle for me to gain weight, but I am happy in my own skin now regardless of what the scale says. Now I am simply fascinated by the science of hypertrophy (muscle growth) and which metabolic processes occur within the human body during a weight loss or weight gain phase. I have fun lifting weights and pushing myself physically and mentally. 

Timeline

Server Shift Leader

The Cheesecake Factory
11.2021 - Current

Server

Rattler's Bar B Que
04.2014 - 10.2021

Janitorial Worker

Santa Clarita Christan School
11.2011 - 02.2014

No Degree - Kinesiology And Music Composition

College of The Canyons

High School Diploma -

Home Schooled
Kristian Grahek