Kristian Hembree
Windermere
Summary
Efficient and results-driven store manager with 6 years of experience in team leadership and customer service within the food service industry. Proven ability to manage operations and enhance customer satisfaction through effective team collaboration. Currently pursuing a degree in Cyber Security, demonstrating a commitment to expanding expertise in technology and security management.
Overview
9
9
years of professional experience
Work History
General Store Manager
The Pizza Press
08.2019 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Supervised and effectively trained 15-25 employees to decrease process lags and boost productivity.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Approved regular payroll submissions for employees.
Server
Cinepolis Luxury Cinemas
07.2016 - 05.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Science - Cyber Security
Valencia College
Orlando, FL08-2026
Jupiter High School
Jupiter, FL05-2017
Skills
- Customer relations
- Promotional planning
- Inventory oversight
- Budget development
- Team building
- Employee scheduling
- Operations management
Accomplishments
- Started my position as a regular worker and proceeded to be promoted quickly due to my hard-working talent.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recruited 4 successful new managers within one year.
Timeline
General Store Manager
The Pizza Press
08.2019 - Current
Server
Cinepolis Luxury Cinemas
07.2016 - 05.2019
Associate of Science - Cyber Security
Valencia College
Jupiter High School
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