Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristian Hickey

Comanche,TX

Summary

Proven achiever with extensive experience in customer service and team collaboration, notably at Landmark Admin. Excelled in multitasking, critical thinking, and Microsoft Excel, enhancing team success and efficiency. Demonstrated a strong work ethic and attention to detail, significantly improving processing accuracy and client satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Processor

Landmark Admin
10.2021 - Current
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.
  • Received and reviewed incoming documents and materials.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
  • Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Developed expertise in various processing systems for increased efficiency and accuracy.
  • Contributed to the achievement of department goals through consistent high-quality work.
  • Managed multiple priorities simultaneously, maintaining organization even during peak periods.
  • Maintained high levels of data security by adhering to strict data protection policies.

Restaurant Shift Manager

McDonald's
08.2019 - 10.2021
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.

Clerk

Alsups
08.2017 - 05.2018
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Team Member

Tractor Supply Company
Comanche , Tx
03.2017 - 07.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Assistant Deli Manager

Brookshires
Comanche , Tx
01.2016 - 08.2016
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Facilitated team training sessions, improving overall performance and knowledge of best practices.
  • Maintained database systems to track and analyze operational data.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Increased sales through effective product placements and persuasive communication skills.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Developed marketing materials to promote in-store events and special promotions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted with inventory counts and stocking of merchandise.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Created and managed project plans, timelines and budgets.

Deli Clerk

Brookshires
Granbury , Tx
05.2015 - 01.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Team Member

Whatabuger
Brownwood , Tx
08.2011 - 03.2012
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Education

Highschool Diploma -

Bangs High School
Bangs, TX
05.2011

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Service
  • Data entry experience
  • Multitasking and Organizing
  • Critical Thinking
  • Recordkeeping proficiency
  • Employee Training
  • Paperwork management
  • Microsoft Excel
  • Supply Ordering
  • Strong Work Ethic

Timeline

Customer Service Processor

Landmark Admin
10.2021 - Current

Restaurant Shift Manager

McDonald's
08.2019 - 10.2021

Clerk

Alsups
08.2017 - 05.2018

Team Member

Tractor Supply Company
03.2017 - 07.2017

Assistant Deli Manager

Brookshires
01.2016 - 08.2016

Deli Clerk

Brookshires
05.2015 - 01.2016

Team Member

Whatabuger
08.2011 - 03.2012

Highschool Diploma -

Bangs High School

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Kristian Hickey