Kristian Jackson
Chicago,IL
Summary
An individual seeking a professional position that would encourage my successes in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
Shake Shack
Chicago, IL
10.2023 - Current
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Directed and led employees and team members on effective operations, methods
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Restaurant Manager
Bronzeville wingz
Chicago, IL
04.2019 - 08.2023
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Hostess
Two fish Crabshack
Chicago, IL
11.2018 - 04.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered information to seat groups or place on waitlist.
Shift Lead
Portillos
Champaign, IL
08.2017 - 11.2018
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Cashier
Mariano's Fresh Market
Chicago, IL
02.2016 - 09.2016
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Kenwood Academy
Chicago, IL06.2016
Skills
- Team development
- Training and mentoring
- Communication
- Reliable & trustworthy
- Computer skills
- Issue and conflict resolution
- Active listening
- Team building
- Inventory Control
- Supply Ordering
- Schedule oversight
- Compliance understanding
- Cash Handling
- Shift checklists
- Mentoring and Coaching
- Staff Training and Onboarding
- Delegating Work
Timeline
Shift Manager
Shake Shack
10.2023 - Current
Restaurant Manager
Bronzeville wingz
04.2019 - 08.2023
Hostess
Two fish Crabshack
11.2018 - 04.2019
Shift Lead
Portillos
08.2017 - 11.2018
Cashier
Mariano's Fresh Market
02.2016 - 09.2016
High School Diploma -
Kenwood Academy