Kristianna R. L. Glover
Customer service
Augusta,GA
Summary
To improve and receive positive feedback from valued customers. Also to remind people that when they spend their hard earned monies, with the company that I hopefully join, they will be taken care of with nothing but the best hospitality.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Sales Associate
Vector Group
09.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
cashier
Walmart the Neighborhood Market
10.2014 - 12.2014
- Bagger, buggy cart puller, main job as cashier
- Very organized work any computer technology
- Became their very best in short amount of time
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Education
Science In Management - Business Administration And Management
Colorado Technical University
Colorado Springs, COHighschool diploma - Registered Nurse
Augusta Technical College
GA05.2014
Skills
- Computer technology skills
- Customer service
- Attentiveness
- Social skills
- Positive dialogue
- Articulation
- Hospitality
- Speed and accuracy
- Multi-tasking
- Personality
Accomplishments
One of the most difficult task in accomplishments that I have accomplished is getting my GED. I also have struggle with schizophrenia for a very long time, and now that I am in treatment I believe that I can achieve many more goals ahead.
Timeline
Sales Associate
Vector Group
09.2016 - 04.2017
cashier
Walmart the Neighborhood Market
10.2014 - 12.2014
Science In Management - Business Administration And Management
Colorado Technical University
Highschool diploma - Registered Nurse
Augusta Technical College
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