Kristie Jones
Evarts,KY
Summary
Dynamic professional with a strong background in customer service and healthcare, including experience at Ciox Healthcare. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in problem-solving and maintaining confidentiality, with expertise in electronic health records and POS systems. Reliable and punctual team player dedicated to fostering positive relationships.
Overview
17
17
years of professional experience
Work History
Sales Associate
Value Depot
11.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Record Auditor
Ciox Healthcare
03.2021 - 09.2021
- Participated in cross-functional teams to address systemic issues identified during audits, fostering a collaborative approach to problemsolving.
- Identified discrepancies within medical records, leading to the correction of vital patient information.
- Maintained up-to-date knowledge on regulatory changes affecting medical records management, adapting strategies accordingly.
- Established strong working relationships with department heads and administrators, facilitating open lines of communication regarding audit concerns and recommendations.
CNA
Harlan Nursing Home
11.2019 - 07.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Middlesboro Nursing and Rehabilitation Center
08.2012 - 09.2013
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Tri-cities Nursing And Rehabilitation Center
11.2009 - 08.2012
- Documented patient information and care activities in electronic health record.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Harlan Nursing Home
06.2008 - 09.2009
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Evarts High School
Evarts, KYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Store opening and closing
- POS system operation
- Reliable and punctual
- Cash register operation
- Client service
Timeline
Sales Associate
Value Depot
11.2024 - 04.2025
Medical Record Auditor
Ciox Healthcare
03.2021 - 09.2021
CNA
Harlan Nursing Home
11.2019 - 07.2020
CNA
Middlesboro Nursing and Rehabilitation Center
08.2012 - 09.2013
CNA
Tri-cities Nursing And Rehabilitation Center
11.2009 - 08.2012
CNA
Harlan Nursing Home
06.2008 - 09.2009
High School Diploma -
Evarts High School
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