Kristie Mitchell
Rapid City,SD
Summary
Pursued opportunities within dynamic organizations that prioritize career advancement.
Overview
23
23
years of professional experience
Work History
Patient Services Coordinator
Rapid City Medical Center
2025.05 - Current
- Streamlined patient scheduling processes to enhance clinic efficiency and accessibility.
- Oversaw patient communications, ensuring prompt responses to inquiries and elevating service satisfaction.
- Spearheaded implementation of new electronic health record systems to enhance data entry and retrieval efficiency.
- Facilitated training and mentorship for junior staff on optimal patient interaction and administrative procedures.
- Facilitated collaboration with healthcare providers to enhance documentation accuracy and ensure compliance with regulatory standards.
- Oversaw management of sensitive patient data while ensuring strict compliance with HIPAA regulations.
- Delivered after-visit summaries to patients and coordinated scheduling of follow-up appointments.
- Addressed challenging situations involving distressed or dissatisfied patients with composure and professionalism.
- Organized and managed appointment scheduling within computerized system.
- Processed patient co-payments and issued receipts to confirm transactions.
- Optimized appointment scheduling and registration processes to enhance patient satisfaction.
- Cultivated a welcoming and professional environment for patients through exceptional customer service.
- Ensured accuracy of patient records through meticulous updates in the electronic health record system.
- Facilitated efficient communication between patients and medical staff to enhance response times for inquiries and concerns.
- Confirmed patient insurance eligibility and benefits coverage to ensure seamless service delivery.
- Streamlined collection of insurance cards and co-pays to enhance registration efficiency.
Substitute Classroom Teacher, Substitute Teachers, Short-Term
Campbell County School Dist
2022.03 - Current
- Attend to children at schools, businesses, private households, and childcare institutions. Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play.
Child Care Provider, Childcare Workers
Kristie Mitchell
2018.04 - Current
- Care for children while their parents worked. Feeding, bathing, dressing, teaching, and paying attention too.
Tax Preparer, Tax Preparers
Liberty Tax Svc
2016.10 - 2018.01
- Preparing of clients taxes, light bookkeeping, answering phone calls, data entry, daily reports, printing of checks, making out going calls to clients in regards to their tax refunds, cleaning and closing duties, scheduling of appointments, and client research through the IRS. Taught two six week tax classes, prepared 17 students to become tax preparers. Assumed office manager duties for a short time.
Daycare, Childcare Workers
Self
2007.03 - 2016.09
- Attend to children at schools, businesses, private households, and child care institutions. Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play. I am currently between children.
Van Driver, Transportation Workers, All Other
PTI Transportation
2015.02 - 2015.09
- Transported railroad crews to and from their trains, driving crew members to and from different parts of the train during an assist.
Vending and Coin Machines Sales Representative, Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Craig Vending
2014.11 - 2015.02
- Fill snack vending machines, soda vending machines, loading truck with supplies, deliveries, cash handling.
Temporary Employee, Healthcare Support Workers, All Other
Adecco
2006.02 - 2008.11
- Campbell County Memorial Hospitals Home Medical Resources Department: Worked as a receptionist/customer service tech. While working at HMR I filed paperwork, updated charts, entered new patients into the computer data base, serviced customers, got oxygen and oxygen supplies for patients, to inventory, cleaned equipment, assisted with the billing, sent statements out, normal receptionist duties, answer phones, greeting patients,HIPAA privacy practice laws, and delivering oxygen to patients at their homes. Temporary Receptionist/Scheduler and medical records clerk: Worked for two different medical clinics for Adecco in Rapid City, SD The Rapid City Community Health Center and Rapid City Care. While working at the community health center I was a medical records clerk with the following duties: pulling and filing of patient medical charts, coping of medical records for patients and/or other doctors, filing medical records including but not limited to labs, dictation, records from other doctors, prescription refill request, making new patient charts and practicing HIPAA privacy laws while using Mega West medical software. At Rapid care was a receptionist/scheduler with multiple duties. The checking patients in and out of the clinic, medical coding for all the patients I checked out, taking patient copays, posting patient charges and payments to patient accounts, medical record work and HIPAA privacy practice laws.
Temporary Employee, Customer Service Representatives
Kelly Services
2005.12 - 2006.02
- Temporary customer service Rep: Taking inbound calls for Private Label credit cards. Reversing late fees, changing addresses and phone numbers, title and lien releases, sending new cards, credit balance refunds, and general customer service. Worked the for eight weeks and got eight customer compliments. Used G.E. Retail Sales Finance FDR software, Microsoft Outlook and internet explorer
Temporary Employee/Medical coder, Healthcare Support Workers, All Other
Snelling Personnel
2005.03 - 2005.12
- Temporary Receptionist/Scheduler: Working for two different medical clinics. Answer telephone, schedule patients for appointments and enter patient information into scheduling program. Filing medical records, medical coding and data entry. Assist with putting patients into exam rooms, and schedule return appointments. Use of IDX software.
Eye Technician, Healthcare Support Workers, All Other
South Dakota Lions Eye Bank
2003.03 - 2005.02
- Eye Technician: Duties include chart work, sterile technique, prepping body for donor tissue recovery, procurement of donor tissue, cleaning the body after donor tissue recovery, preparing to ship and shipping of donor tissue, packing donor tissue recovery kits, inventory of materials used for tissue recovery and being on for tissue recovery and procurement.
Education
High School Diploma - undefined
Sturgis Brown High School
Sturgis, SD2001-05
Skills
- Achieved high typing efficiency at 35 to 44 words per minute and ten-key data entry at 6000 to 8000 keystrokes per hour Enhanced productivity through effective use of Microsoft Word, Excel, Outlook, and Google Chrome features Contributed to successful medical coding and billing processes with IDX medical software and GE FDR software Improved telephone communication and maintained accuracy in data entry Optimized cash register operations and elevated internet filing of medical records using LibTax, Slack Messenger, and CMC Client Data Software, as well as ECW medical software, Teams, and Outlook for insurance benefit verification
Timeline
Patient Services Coordinator
Rapid City Medical Center
2025.05 - Current
Substitute Classroom Teacher, Substitute Teachers, Short-Term
Campbell County School Dist
2022.03 - Current
Child Care Provider, Childcare Workers
Kristie Mitchell
2018.04 - Current
Tax Preparer, Tax Preparers
Liberty Tax Svc
2016.10 - 2018.01
Van Driver, Transportation Workers, All Other
PTI Transportation
2015.02 - 2015.09
Vending and Coin Machines Sales Representative, Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Craig Vending
2014.11 - 2015.02
Daycare, Childcare Workers
Self
2007.03 - 2016.09
Temporary Employee, Healthcare Support Workers, All Other
Adecco
2006.02 - 2008.11
Temporary Employee, Customer Service Representatives
Kelly Services
2005.12 - 2006.02
Temporary Employee/Medical coder, Healthcare Support Workers, All Other
Snelling Personnel
2005.03 - 2005.12
Eye Technician, Healthcare Support Workers, All Other
South Dakota Lions Eye Bank
2003.03 - 2005.02
High School Diploma - undefined
Sturgis Brown High School