Kristi Nathan
Customer Service Extradinaire
Argyle,Texas
Summary
Experienced investigator, coordinator, and project manager. Adept at meeting deadlines and providing quality customer service. Effective relationship builder and trainer. Reliable, professional, independent worker and team player. Proven ability to manage time and prioritize tasks. Passionate and dedicated to helping others, trustworthy and dependable. Will get the job done! CORE QUALIFICATIONS: Customer Services, Investigator and Researcher, Trainer, Detailed Reporting, First Responder, Goal-oriented, Project Management.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work History
National Accounts Claims Adjuster and Sales Coordinator
Baker International Insurance Agency
Lewisville , Texas
2017.01 - Current
- Processing, managing, and prioritizing claims for household good moves from beginning to the end for final settlement and closure.
- Constant troubleshooting, research and investigating claims for substantiation and confirm customers are within policy term and condition guidelines.
- Time management, vendor assignments, call taking, policy set up, payment entry, report running, and database entries and updating.
- Improved productivity by having electronic signature platform added to our services for policy set up.
- Answered 30-50 calls per day to address customer questions and concerns.
- Improved productivity by increasing customer communication and responding to feedback.
- Compiled client profiles and entered information into operating system.
Wellness Administrator
Medical Associates of Denton – Seymour Results Wellness
Denton , Texas
2016.04 - 2017.01
- Administrative coordinator for Wellness Program; educating, tracking, updating data, and scheduling for appointments, classes and testing.
- Front office assignments; manage phone calls, charting notes, securing appointments, client check out, and collecting payments on account balances and supplement sales.
- General medical office duties; Sentricity, fax and copy, greet clients providing excellent customer service, phone etiquette, and confidentiality.
- Handled 20 calls per day to address customer inquiries and concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Monitored company inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Maintained energy and enthusiasm in fast-paced environment.
Real Estate Agent, Independent Contractor
Century 21 Judge Fite Company
Flower Mound , Texas
2014.04 - 2016.06
- Marketing and Administrative Assistant duties, using Microsoft office suites, proper phone etiquette and constant customer relationship building.
- Set appointments, attend meetings, ongoing training, update databases, research, compile contracts, managed stick timelines, maintain constant contact with vendors, clients, and other offices, and coordinate meetings.
- Collaborated closely with clients to better understand desires and needs.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media and real estate guides.
- Used NTREIS and other realtor databases to find properties for clients.
- Negotiated, facilitated and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Consulted with customers to assess needs and propose optimal solutions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Deputy-Forensic Technician
Property and Evidence, Denton County Sheriff’s Office
Denton , Texas
2009.09 - 2013.10
- Managed property and evidence through processing crime scenes, intake of property, preservation, processing, transportation and custodianship.
- Assisted with investigations where needed.
- Administration: Odyssey program, organized files, developed spreadsheets for tracking proficiency and monthly status reporting.
- Oversaw courses for first aid, Cardio Pulmonary Resuscitation and Automated External Defibrillator through American Heart Association and lead the Emergency Medical Assistance course for Sheriff’s Police Academy.
- Promoted safety, professional development, and continued education.
- Meeting coordinator and facilitator between other agencies, visitors, and inner departmental personnel of all levels, and attended court as assigned.
- Supervised and mentored Internship participants.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Gathered information and evidence to assist in solving crimes.
Professional Standards Deputy
Denton County Sheriff’s Office
Denton , Texas
2007.03 - 2009.09
- Directed training for Culture Diversity, Multiculturalism, first aid/CPR/AED, and Emergency Medical Assistance course.
- Managed grant program; demonstrated ability to investigate/research, write, customize grant proposals, and maintain current grant activities.
- Executed background investigations and assisted in hiring procedures, administrative tasks and helped with job fairs.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution for grants.
- Prepared variety of different written communications, reports and documents.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Education
Certificates - Real Estate Sales & Insurance Claim Adjustor
Kaplan Professional School
Dallas, TX 2014.06 - 2021.02
Bachelor of Arts - Business Administration & Healthcare Management
American Intercontinental University
Atlanta, GA 2005.04 - 2006.07
Certified - Police Science
North Central Texas COG Police Academy
Arlington, TX 1999.07 - 1999.11
Emergency Medical Technician-Paramedic -
Metrocrest Medical Services
Farmers Branch, TX 1994.09 - 1995.11
Associate of Applied Science - Veterinary Technology
Cedar Valley College
Lancaster, TX 1990.03 - 1991.06
Skills
Claims understanding
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
National Accounts Claims Adjuster and Sales Coordinator
Baker International Insurance Agency
2017.01 - Current
Wellness Administrator
Medical Associates of Denton – Seymour Results Wellness
2016.04 - 2017.01
Certificates - Real Estate Sales & Insurance Claim Adjustor
Kaplan Professional School
2014.06 - 2021.02
Real Estate Agent, Independent Contractor
Century 21 Judge Fite Company
2014.04 - 2016.06
Deputy-Forensic Technician
Property and Evidence, Denton County Sheriff’s Office
2009.09 - 2013.10
Professional Standards Deputy
Denton County Sheriff’s Office
2007.03 - 2009.09
Bachelor of Arts - Business Administration & Healthcare Management
American Intercontinental University
2005.04 - 2006.07
Certified - Police Science
North Central Texas COG Police Academy
1999.07 - 1999.11
Emergency Medical Technician-Paramedic -
Metrocrest Medical Services
1994.09 - 1995.11
Associate of Applied Science - Veterinary Technology
Cedar Valley College
1990.03 - 1991.06
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