Kristin Beamon
Las Vegas,NV
Summary
Detail oriented professional with the ability to handle multiple projects simultaneously while maintaining the highest level of accuracy and proven leadership abilities. Expert in increasing productivity and customer satisfaction while increasing revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
Work History
Senior Resident Experience Manager
Mynd Property Management
02.2020 - Current
- Handle all deposit accounting statements upon move out in accordance with state regulations.
- Ensure all resident disputes are efficiently handled in a timely manner to maximize customer retention and satisfaction.
- Confirm that vacant units are ready for occupancy and all outstanding maintenance items are handled prior to move in, coordinate with the maintenance department to ensure any pending items are efficiently resolved.
- Respond to all inquiries from current and prospective residents regarding account, billing and maintenance services.
- Responsible for managing over 1,200 units and collaborating with other team members to ensure all pending requests are resolved in a timely manner.
- Monitor and maintain an efficient resident survey score to ensure the highest customer service is being offered to all current and past residents.
- Collaborate with new team members to offer training on delinquency reporting as well as generate feedback to help ensure new hires are efficiently supported within their region.
- Generate all renewal documents and schedule annual property inspections to ensure unit conditions remain in compliance.
- Process all delinquent accounts to collections agency per collections policy; ensures all account information is accurate.
- Conduct routine property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamline rent collection processes, reducing late payments and improving overall revenue generation.
- Monitor market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Negotiate favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Monitor and track all monthly payments and expenses, providing timely and accurate financial reports.
Senior Resident Services Specialist
E&S Ring Management
05.2012 - 09.2019
- Approved move in/move out files and processed all rental and application forms to audit for compliance.
- Planned and organized monthly events according to client requirements; including researching and hiring vendors, booking venues, planning transportation, inviting participants and creating signage.
- Conducted research and analyzed data to identify and define audiences; responsible for updating company website to ensure accuracy on a monthly basis.
- Prepared monthly renewal letters and maintained knowledge of monthly market conditions, amenities and current rental rates of all neighboring communities.
- Handled all resident requests and complaints, sent to proper personnel to ensure concerns were resolved as efficiently as possible, as well as followed up within 24 hours.
- Maintained monthly calendars for management meetings, amenity reservations and guest suite rentals.
- Assembled vendor invoices, purchase orders and requested required documentation to process payments.
- Audited accounting ledgers by verifying and posting weekly account transactions.
- Ensured invoices were processed timely and accurately in accordance with company policies and procedures.
- Coordinated new vendor setup in accordance with company policies.
Retail and Display Associate
Nike
07.2010 - 05.2012
- Contributed to overall store success by consistently maintaining a visually appealing and welcoming environment for customers.
- Inquired and obtained merchandise requested by VIP customers and completed transactions via online and telephone to ensure the accuracy of purchase orders.
- Trained staff on upcoming product launches and ensured all product information was up to date.
- Managed project timelines effectively, ensuring timely completion of all assigned tasks related to display creation and purchase orders.
- Handled customer complaints, initiated resolutions, and followed up on existing customer service tickets.
- Assisted in inventory management, ensuring optimal stock levels for featured products on display.
Lead Instructor/Office Manager
Science on Wheels Lab, Inc
06.2008 - 06.2010
- Instrumental in assisting with daily instruction for students; assisted director with hands on experiments.
- Created registration packets and assisted in guiding clients throughout the process.
- Successfully ordered and handled the distribution of supplies to students and hired clean-up assistance for all sessions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated monthly reports, managed accounts, and generated expense reports for company database.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reported to senior management on organizational performance and progress toward goals.
Education
Diploma -
Los Osos High School
01.2009
Skills
- Proficient in Yardi, Onsite, Appfolio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Outlook
Timeline
Senior Resident Experience Manager
Mynd Property Management
02.2020 - Current
Senior Resident Services Specialist
E&S Ring Management
05.2012 - 09.2019
Retail and Display Associate
Nike
07.2010 - 05.2012
Lead Instructor/Office Manager
Science on Wheels Lab, Inc
06.2008 - 06.2010
Diploma -
Los Osos High School
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