Kristin Burns
Thorndale,PA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
RTV Planning Supervisor, Operations Planning
QVC/HSN
West Chester, PA
11.2017 - 03.2024
- I supervised a team of 10 full time RTV expeditors for both QVC and HSN
- Coordinated with other departments to ensure that resources were allocated properly for successful project completion.
- My team facilitates the flow of millions of dollars of inventory each week with the goal of recovering money for each brand while keeping inventory levels at acceptable levels
- My team is the liaison between our distribution centers, merchandising teams, suppliers. carriers and vendors
- I am soley responsible for hiring, terminations, ongoing training, performance coaching and all other aspects of ensuring that my employees are successful.
- I generate and distribute daily reports, analyze data, track trends in recovery rates and make financial decisions to maximize liquidation recovery.
- I oversee vendor-owned product donation initiatives while working closely with our internal teams and charity partners to ensure compliance and growth
- Under my leadership, my team has taken our unsellable inventory from $72 million to $32 million in the last year.
- Handled responsibilities successfully in manager's absence.
- Led complex business transformation projects, overseeing tasks from planning stages to completion.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with team members to review progress on projects and address any issues or concerns that had arisen.
- Implemented procedures for resolving conflicts between teams working on different projects within the department.
- Worked closely with upper management in order to determine long-term strategies for achieving organizational goals.
- Identified areas where improvements could be made within existing processes in order to increase efficiency.
HR Training Manager
QVC
Florence , SC
06.2017 - 11.2017
- In this role I was responsible for assessing training needs, creating tailored training plans and implementing various training methods to enhance employees skills and performance
- I was responsible for assisting more then 300 employees in reaching their highest potential
- I stayed current on all training trends to ensure that our training initiatives were aligned with the business goals and the employee development needs
- I was brought into the position to implement the training for new processes that were being transferred from one FC to another.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Conducted needs analysis to determine the training requirements of employees.
- Provided feedback on performance improvement plans.
- Designed and delivered instructor-led courses for employees.
- Maintained records of all training sessions conducted by the company.
- Monitored changes in regulations related to human resources and provided necessary updates to staff members accordingly.
- Scheduled meetings with department managers to discuss individual employee development plans.
- Facilitated communication between departments regarding employee training needs.
Education
MBA - Human Resources Management
Colorado Technical University
Colorado Springs, CO12.2016
Skills
- Document Control
- Relationship Building
- Issue Resolution
- Planning Matters
- Customer relation management
- Cross-Functional Collaboration
- Budget Preparation
- Contract Negotiation
- data analyst
- problem solving
- leadership skills
- coaching
- collaborate
- Data Gathering and Documentation
- Meeting Planning and Leadership
- Supplier Relations
- Problem-solving abilities
- Team building
- Problem-solving aptitude
- Data gathering and documentation
- Teamwork and Collaboration
- Multitasking
- Analytical Thinking
- Meeting planning and leadership
- Continuous Improvement
Timeline
RTV Planning Supervisor, Operations Planning
QVC/HSN
11.2017 - 03.2024
HR Training Manager
QVC
06.2017 - 11.2017
MBA - Human Resources Management
Colorado Technical University
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