Kristin Burroughs
Swisher ,IA
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
F&M Bank
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Operations Specialist
Central State Bank
Cedar Rapids, IA
02.2022 - 04.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Gathered, organized and input information into digital database.
Secretary/Receptionist
Stutsmans
Fairfax, IA
02.2020 - 02.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Manager/Owner
Professional Ag Supplies
Walford, IA
02.1988 - 02.2020
- Facilitated successful negotiations with clients and suppliers to secure favorable contracts that benefited both parties.
- Improved team collaboration by fostering a positive work environment conducive to open communication and problemsolving.
- Implemented staff training programs for improved employee performance and retention rates.
- Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
- Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
- Ensured compliance with industry regulations, maintaining legal standing as a responsible business owner.
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
- Managed day-to-day business operations.
Timeline
Operations Specialist
Central State Bank
02.2022 - 04.2024
Secretary/Receptionist
Stutsmans
02.2020 - 02.2022
Manager/Owner
Professional Ag Supplies
02.1988 - 02.2020
Customer Service Representative
F&M Bank