Kristin Cook
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NGF Distributors
06.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Chemcore Industries
08.2012 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
Education
No Degree - UX/UI Design Certification
Bryan University
Tempe, AZ02.2024
Skills
- Information Security
- Account updating
- Paperwork Processing
- Data Entry
- Product Knowledge
- Order Processing
- Product Sales
- Computer Proficiency
- Active Listening
- Clerical Support
- Microsoft Office Suite
- Adobe Suites
Certification
UX/UI designer
Timeline
Customer Service Representative
NGF Distributors
06.2019 - Current
Customer Service Representative
Chemcore Industries
08.2012 - 06.2019
No Degree - UX/UI Design Certification
Bryan University
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